The article examined in the paper is “Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross-Level Analysis.” As described in the title, this article examines the use of emotional dissonance and service climate as independent variables in predicting well-being at work. The research was performed because employee well-being continues to be a topic of social interest as the service sector is the largest in total jobs in the United States and Europe (Bureau of Labour…
True Potential And How You Can Achieve Yours, published by Greenleaf Book Press, Austin, TX, ISBN: 978-1-60832-278-7
Deloitte, (2014). Global Human Capital Trends. Available from www.deloitte.co.uk
Goleman, D., Boyatzis, R., & McKee, A. (2002). The emotional reality of teams. Journal of Organizational Excellence, 21(2), 55-65
Nozick, R. (1989). The examined life. New York: Simon and…
he classified human intelligence into linguistic, logical-mathematical, spatial, musical, bodily-kinesthetic, interpersonal, intrapersonal and naturalistic intelligences; recently, he added existential intelligence to his theory (Gardner, 1999). Emotional Intelligence is a part of Gardner's (1993) interpersonal intelligence.…
As humans we feel the need to better ourselves and sometimes it is through intelligence. Many people respect and value opinions of others based on their intelligence and that is why many humans strive for knowledge because they want to become smart and gain that respect that many people view so highly. In the science fiction novel, Flowers for Algernon, by Daniel Keys, A 37 year old man named Charlie Gordon struggles with his learning because he is not of the average intelligence and can’t…
1. What is empathy?
Empathy is putting yourself on others situation and also understanding
what other feel and their emotions.
2. Can you state what problem is in this scenario?
The problem on this scenario is about why Wilson Reyes haven’t been
promoted in the job even if he is capable and he is tenured enough for
3. How many years has it been since Wilson joined CTQ&A Ltd.?
It’s been 5 years since Wilson joined CTQ&A Ltd.
4. Describe Wilson and his work attitude in…
Classical conditioning Pierce to stimuli together repeatedly eliciting a specific response until the association between both stimuli is imprinted so much that only one of the stimulus is required to elicit the same response. People condition themselves in regards to certain tasks or routines to help deal with their emotion. Routine activities provide a sense of control over one's emotions and helps organize and dispel negative emotions. Serial killers like Arthur Shawcross are no different…
The expectancy model of motivation can be used to analyze certain behaviors that led to Nordstrom’s successes and failures during its rapid growth period between the 1960s and 1980s. The expectancy model contains three main pillars to evaluate the level of motivation in a situation: effort, performance, and outcome. An individual’s motivation is highest when each of these is clearly defined and tightly linked together in the person’s mind. Nordstrom made several mistakes in motivating their…
SELF-QUIZZES (Units 1-3)
True or False: EI refers to everyone's ability to perform, fend off aggressors, and be compassionate in a crisis.
True or False: Emotional intelligence is broadly defined as the ability to identify, understand and manage the emotions within and around you.
The social intelligence (SI) quotient algorithm is:
a. Socially Aware population classification.
(2009). Emotional Intelligence and Gender Differences. Sarhad Journal Of Agriculture, 25(1), 127-130.
Galotti, K. (2003). Cognitive Psychology In and Out of the Laboratory (3rd ed., pp. 518-534).
Halpern, D. (2013). Sex Differences in Cognitive Abilities (4th ed.)…
Let me share why I believe that Gladwell chose to write “The Trouble with Geniuses.” I think he wanted to inspire readers to alter their perception of how they categorize the general public based only on their IQ and to “urge others to seek out seek out greatness” in people around that are not from riches and wealth. As well as to share his understanding of his definition of success and how he reached his conclusions. Of course, Gladwell backs up his information with credible sources. The…