It is virtually impossible for a company to hire the best candidate if they fail to prepare interview questions that reveal that candidate to them. In this section, we will identify the three interview questions that show candidates’ maturity and high standards, their acquired skills and abilities, and their motivation and desire to flourish.
The first question is a situational question that presents each candidate with a hypothetical situation and gauges their response. The question is, “It’s the second day of work and there’s a long line of customers, some of which are becoming very impatient and rude because of the long wait. What would you do to defuse the situation?” This question is asked because we recognize that most of our candidates …show more content…
According to Chuck Williams in MGMT8: Principles of Management, “Behavioral questions ask applicants what they did in previous jobs that were similar to the job for which they are applying” (Williams, 2016, p. 232). In other words, this means these interview questions are designed to elicit a response from candidates that identifies the skills, talents, and abilities used in past work environments that apply to the job they are interviewing for. This question is being asked because we wish to discover which candidate is the most capable and skilled for the new position at Panera. Most of the candidates that have been offered an interview have related retail, management, customer service, and/or restaurant experience, so this question is being asked to have them further expand on those experiences. The question is customized for each candidate due to their different work experience, but the general formula is, “I see you worked at [past employer] previously. Can you tell me of a time when you were faced with a difficult task and what you did to complete it?” The [past employer] will be addressed as follows: Lacey Drummond - Gap Outlet Store; Jerard F. Cannon - Zaptron Corporation; Sharon Fuller - SurveyMaster; Lane Konrad - CIGNA Corporation. We would like to see a response that gives similar skills and examples of their use needed for this job at Panera. An ideal response would include examples of strong organizational skills, attention to detail in the specific task, fervent communication and multitasking abilities, and an overall commitment to high standards and
The first question is a situational question that presents each candidate with a hypothetical situation and gauges their response. The question is, “It’s the second day of work and there’s a long line of customers, some of which are becoming very impatient and rude because of the long wait. What would you do to defuse the situation?” This question is asked because we recognize that most of our candidates …show more content…
According to Chuck Williams in MGMT8: Principles of Management, “Behavioral questions ask applicants what they did in previous jobs that were similar to the job for which they are applying” (Williams, 2016, p. 232). In other words, this means these interview questions are designed to elicit a response from candidates that identifies the skills, talents, and abilities used in past work environments that apply to the job they are interviewing for. This question is being asked because we wish to discover which candidate is the most capable and skilled for the new position at Panera. Most of the candidates that have been offered an interview have related retail, management, customer service, and/or restaurant experience, so this question is being asked to have them further expand on those experiences. The question is customized for each candidate due to their different work experience, but the general formula is, “I see you worked at [past employer] previously. Can you tell me of a time when you were faced with a difficult task and what you did to complete it?” The [past employer] will be addressed as follows: Lacey Drummond - Gap Outlet Store; Jerard F. Cannon - Zaptron Corporation; Sharon Fuller - SurveyMaster; Lane Konrad - CIGNA Corporation. We would like to see a response that gives similar skills and examples of their use needed for this job at Panera. An ideal response would include examples of strong organizational skills, attention to detail in the specific task, fervent communication and multitasking abilities, and an overall commitment to high standards and