Identify Customer Service

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Customer service is more than just talking to customers and providing them with basic information. It’s devotion which will result on the customer’s satisfaction. Interacting with those who are using or buying the company’s products is what customer service is about. Nevertheless, not every company treats their customers with the respect and attention they deserve. An unsatisfied customer might be a loss of income for the company. Some factors that can affect the customer’s opinion about the company is the vibe of the place, the attention they receive and how they are treated. The first feeling the customers get once they enter the place is very important because it can tell them a lot about its surroundings. …show more content…
Some actions that can have a negative effect on clients is not having time for them. Not smiling, looking away, rolling the eyes, sighting, and all this actions are a proof that the employee has no interest on that client. Customers are the reason why the companies are still functioning, without them there would be a shortage of jobs since there are no companies. A good example of having time and giving more than what they expect towards customer is smiling, greeting them, answering their questions quickly, and being by their side assisting them until the end. Once clients see the care, the time spent, and effort just to make that customer happy they will definitely come back and become a loyal client. It’s so satisfying interacting and meeting new people, relating to them and being a part of them at least for fifteen minutes can make anyone’s day a better …show more content…
The vibe the place exposes catches their attention. Service and good attention are very important, to listen, to know what the customers want in anticipation are some key actions to a great attention. This shows to the client that they are what matters the most to the employee at that moment. Another essential key is time. It’s not appropriate to have to make a client wait because that will make them leave and that’s one less customer who could have been a loyal customer. Employees that love what they are doing, who look for more every day, who enjoy dealing with customers are the ones who will give the best service. When they satisfy their customers, clients not only help them grow by continuing to do business with them, but recommend that specific company to friends and