Customer Service Essay

aspect of society. Ideally, society today should be living in a racially respectful era, yet there is still an underlying motif of these horrid ideals stuck in the brains of close-minded individuals. In her essay, A Prostitute, A Servant, and A Customer-Service Representative: A Latina in Academia, professor of Ethnic Studies, member of the LGBT+ community, and natural born citizen of Puerto Rico Carmen R. Lugo-Lugo asserts that the assumptions made by students in the education system today can…

1.3 How services capes influence customer behaviors The physical environment that purchases occur influences the behavior of customers. Various psychological studies have shown that the environment in which interaction takes place influences the behavior of humans. As stated earlier, individuals can either show approach or avoidance behaviors. The approach behaviors include the desire to affiliate, explore, stay, and work. The negative behaviors, on the other hand, reflect the opposite. The…

entertainment of goodwill with the presentation of soft spoken staff refers to hospitality (Hollins & Shinkins, 2006). This paper provides information related to quality management in hospitality industry and especial consideration to Premier Inn Hotel. The customer satisfaction details related to operations and management will be evaluated. Quality and the benefits Quality in the hospitality industry means to serve in the manner…

hotel room sales, finding a statistically significant positive relationship, through that hotel room prices could also be influenced positively by a stronger online reputation since customers rely heavily on reviews of other travelers. Customers could be willing to pay more for security if they are convinced about the service quality of a particular hotel based on its reputation in TA. And also Online Reputation and Product Sales the Impact of user-generated reviews (user reviews) on product…

its various products and services for all categories of customers. The most important findings from the survey are ATM’s hits are less but can be improved. There is still a market that has not been covered by Kotak Mahindra Bank, i.e. the NHI client and big bungalows and apartments. Many who have been associated with Kotak Mahindra Bank and its service they are happy to associate with it. Advertisements and freebies can be used to attract more customers. The services what Kotak Mahindra…

internet there are a million choices to choose the service or product that a customer needs. As technology evolves is provides a better service or product to the customer over their competitors. This is demonstrated by Kroger changing the way people can grocery shop on the internet today. Kroger online has brought a new service to its online customers with “Clicklist order online… pick up at the store” (Kroger, n.d.). This new service allows a customer to grocery shop through Kroger online to…

Publix Observation The six components of the customer focused environment to be observer during the retail store visit were customers, organizational culture, human resources, products and deliverables, delivery system, and service (Lucas, 2012). The use of those six components ensure that the responsibility of quality customer service was to be on all employees, not just the customer service representatives (Lucas, 2012).Publix was the store of choice for the observation, due to the fact that…

Vodafone group transformation goal is to become a comprehensive information service provider; product innovation should be the transformation of the main support. Vodafone shall formulate clear, clear product innovation strategy, and the overall strategy of the enterprise and consistent, and through the process of guarantee the product innovative plan to fit the company 's strategic development plan, so that the product innovation strategy can effectively support the enterprise strategy…

satisfaction at a large gym has declined. Members openly talk about how they are unhappy with the club, and how they miss the “old days”. Member attendance at club social functions has decreased. Many people have canceled their memberships, including loyal customers who have had memberships for 10-30 years. Some members have joined competing local clubs. The description of this unfortunate situation is explained below in detail. The athletic club has been in business for about forty years. In…

The product can be intangible or tangible as it can be in the form of services or goods. The products of STO are the consumer goods, staple foods, pharmaceuticals items, electronics items, home appliances, pain and industrial machinery, insurance services and petrol etc. The advantage STO is having is that they provide the products for the all areas of life. The company must ensure to have the right type of products/services that is in demand for your market. So, during the product development…