Customer Service Top 3 Hall of Shame
As we all already knew, Customer experience can make or break a company. Whether customer service is very good or very bad, it will gets peoples' attention, they can give us customer loyalty or affects a company's bottom line, depending on how the company deal with it. Usually, bad customer service experiences aren’t as public, but they happen all the time and can have a significant impact on a business’ success.
Aren’t you guys tired of hearing good things? Top 10 company with good customer service for example. It can help us to choose where we want to work. But, it cant help us to avoid the company with bad customer service. So, this time I write about the top 3 company with the worst customer service. …show more content…
ratings “poor”: 21.4%
First of all, congratulations bank of america! Why I congratulate them? Because in 2014, bank of America is the worst. And here they are now, sitting on the third place. So, Bank of America has paid in more ways than one for its role in the financial crisis. And while the economy has largely recovered, the same likely cannot be said for Bank of America’s reputation. Ranked third on the Hall of Shame list, 21.4% of survey respondents rated their experience with the company as poor.
In the same survey, there are 38.9% of respondents, the largest share by a wide margin, said that fees were their biggest problem with the bank, either because the fees were too high, or occurred to frequently. Bank of America itself is no different. We can take a look at the bank’s website and see the lists of five fees for checking accounts and another five for savings accounts. Thirteen other service fees include a $2.50 charge for using another bank’s ATM and a $35 overdraft penalty. Such a waste right? Disapproval of the bank’s customer service dropped nearly 3.5 percentage points from last year. Additionally, 2015 is the first year in the last five that Bank of America has not topped off the Hall of Shame list, once again, congratulation bank of …show more content…
At 28.3%, more respondents ranked their experience with the company as poor than any other company. Furthermore, 54.4% of those surveyed claimed that their overall customer experience was negative, This is Comcast’s seventh consecutive year on the Hall of Shame, and its first year at the top. Let’s take a moment and pray for Comcast.
Lack of regional competition for many cable TV providers is likely a primary reason for their low customer service ratings across the industry in a long period of time. Without alternatives to choose from, the customers are forced to pay high rates for bad service that does not improve for a long time. This thing is the main problem with this company.
Comcast pledged to devote $300 million to customer service. The plan itself included hiring 5,500 new customer service representatives, and an app called Tech Tracker, building three new call centers, and redesigning its bills. You think it makes them better? No. Comcast didn't fare any better in other customer service reports. It still scored as the lowest in the American Customer Satisfaction Index's 2015 Telecommunications and Information Report. I don’t know why, maybe there are more reason out there that the public haven’t know
As we all already knew, Customer experience can make or break a company. Whether customer service is very good or very bad, it will gets peoples' attention, they can give us customer loyalty or affects a company's bottom line, depending on how the company deal with it. Usually, bad customer service experiences aren’t as public, but they happen all the time and can have a significant impact on a business’ success.
Aren’t you guys tired of hearing good things? Top 10 company with good customer service for example. It can help us to choose where we want to work. But, it cant help us to avoid the company with bad customer service. So, this time I write about the top 3 company with the worst customer service. …show more content…
ratings “poor”: 21.4%
First of all, congratulations bank of america! Why I congratulate them? Because in 2014, bank of America is the worst. And here they are now, sitting on the third place. So, Bank of America has paid in more ways than one for its role in the financial crisis. And while the economy has largely recovered, the same likely cannot be said for Bank of America’s reputation. Ranked third on the Hall of Shame list, 21.4% of survey respondents rated their experience with the company as poor.
In the same survey, there are 38.9% of respondents, the largest share by a wide margin, said that fees were their biggest problem with the bank, either because the fees were too high, or occurred to frequently. Bank of America itself is no different. We can take a look at the bank’s website and see the lists of five fees for checking accounts and another five for savings accounts. Thirteen other service fees include a $2.50 charge for using another bank’s ATM and a $35 overdraft penalty. Such a waste right? Disapproval of the bank’s customer service dropped nearly 3.5 percentage points from last year. Additionally, 2015 is the first year in the last five that Bank of America has not topped off the Hall of Shame list, once again, congratulation bank of …show more content…
At 28.3%, more respondents ranked their experience with the company as poor than any other company. Furthermore, 54.4% of those surveyed claimed that their overall customer experience was negative, This is Comcast’s seventh consecutive year on the Hall of Shame, and its first year at the top. Let’s take a moment and pray for Comcast.
Lack of regional competition for many cable TV providers is likely a primary reason for their low customer service ratings across the industry in a long period of time. Without alternatives to choose from, the customers are forced to pay high rates for bad service that does not improve for a long time. This thing is the main problem with this company.
Comcast pledged to devote $300 million to customer service. The plan itself included hiring 5,500 new customer service representatives, and an app called Tech Tracker, building three new call centers, and redesigning its bills. You think it makes them better? No. Comcast didn't fare any better in other customer service reports. It still scored as the lowest in the American Customer Satisfaction Index's 2015 Telecommunications and Information Report. I don’t know why, maybe there are more reason out there that the public haven’t know