Service of process

These feedbacks are given using a website service called Eli-Review; through this website, the professor can randomly assign your paper to a colleague for revision. Consequently, each student paper will be read by somewhat different classmates each time which will maximize the benefit to the writers…

If employees are satisfied, it will show in their work; they will make it their mission to provide exceptional customer service because of the love and loyalty they have for their job. DrainFlow employees are lacking job satisfaction; therefore, they are lacking exceptional customer service, and it shows in the polling results. 40 percent of DrainFlow customers felt their experience was not good, and 30 percent said they would use a competitor the next…

develop my communication skills in a professional manner in both verbal and writing, while handling confidential and sensitive data by following the Data Protection Act. I followed the company policies and procedures by keeping in standards with Service Level Agreements and Operating Level Agreements with the addition to maintaining my performance index. I have excellent customer focused background by showing active listening to the customer needs by resolving,…

Redesigning is beneficial to all business process. So, if a business process has been redesigned well in the first place, then the products and services are already produced in a satisfactory way. But it makes sense to consider the redesign of an existing business process even when it was perfectly designed well in the first place. First of all Hammer and Champy (1993) declares that “business process redesign is the fundamental rethinking of business process to reach spectacular improvement in…

VALUE CREATION Tech Mahindra focuses on increasing the worth of their products and services provided to the customers, in order to retain their position in the market and gain a competitive advantage. Tech Mahindra has been committed to creating value for its customers, shareholders, investors, employees and the society, since its inception. Tech Mahindra measures value using the following framework 1. V – VARIED IT NEEDS SATISFACTION IT caters to different needs of the different organizations.…

Allgemeinversicherung (DAV) is using statistical process controls (SPC) due to DAV Kundendienstgruppe (DAKG) having issues with data entry of policyholder’s applications lack of quality and technical issues. One area of customer service that required improvement overall at DAV was the ability to process information and data without mistakes, as well as retrieving it in a timely fashion. In order to do this, DAKG started measuring quality by using Statistical Process Control (SPC), which was…

Process mapping the patient pathway Introduction and principle of process mapping Patient pathway has been described as a useful audit which looks at the patient journey in healthcare to identify problems faced by patients and therefore suggestions for improvements. ( BMJ 1 2 ). In essence it involves dividing the patient journey into small simple steps to assess and finds out what actually happens to the patient in this journey. It is a simple exercise which looks at what actually happens to…

Verizon Wireless is a telecommunication company that provides wireless services to its subscribers across the U.S. The Store manager at Verizon Wireless is in charge of the overall productivity levels, including sales goals and profit percentages of their branches, corporate policies, inventory, employees’ welfare, and auditing management. The store manager actively conducts interviews, assesses, and recruits workers. Customer service is the most important aspect in the company (Ugboro, 2006).…

Cabela’s Customer Service & Support Waiting in line at any store seems to be quite the norm for most of us depending on the time of year and even the time of day. We can walk in on one day and there won’t be any lines at the checkouts but the next day you enter the store again and there are more people there and the checkout lines are longer than you expected. When this happens we tend to just wait patiently because we have become accustomed to this. However, when it comes to waiting “inline”…

management is quite confident about the services rendered to the clients. Quality is a term that is reviewed quite differently by the customers, and the management needs to understand the same. Customers prefer good value for the money they decide to spend with the company. Some of the quality aspects that concerns the clients or end users are mentioned below – a. Durable product b. Quality and cleanliness c. Customer service d. Reliable price e. Better options Service that is reliable is the…