Consumer behaviour

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  • Servicescape In Consumer Behaviour

    Servicescapes apply beneficial outcomes on buyers ' reactions (e.g., Brüggen et al., 2011, Michon et al., 2005, Nilsson and Ballantyne, 2014 and Turley and Milliman, 2000). These impacts, result from an all-encompassing impression of nature whereby buyers handle all discrete jolts in the servicescape in general (Lunardo, Roux and Chaney, 2016). Marketers use servicescapes as a way to construct a wholesome consumer experience, but also to impact consumer’s behavior (Andersson et al., 2012). Consumer Behaviour is best described as the way people feel, think and motivate themselves towards a range of brands, retailers and products. Such was the description that Perner, L (2016) had to offer in his explanation of consumer behavior. Turley and…

    Words: 1865 - Pages: 8
  • Reference Groups In Consumer Behaviour

    During the decision process of purchasing products and services consumers are influenced not only by psychological factors concering the concept of self but also by the people and social groups surrounding them. There are different types of reference groups. The first are primary and secondary reference groups. The primary reference group is the one relevant to influencing consumer behaviour as it consists of people (e.g. family, collegues, friends) with whom the consumer interacts on a regular…

    Words: 2463 - Pages: 10
  • Kitcat Consumer Behaviour

    Introduction In this essay I will describe consumer behaviour and also how the consumer interacts with the digital market. Also I will discuss two marketing campaign launched by Coke a Cola and KitKat. The campaign launched by Coke was called “Share a Coke”, the campaign KitKat launched was called “Have a Break”. I will discuss why both of these campaigns were launched and also what they wanted to achieve by launching it. Consumer Behaviour Consumer behaviour is the study of how a consumer…

    Words: 1345 - Pages: 6
  • Analysis Of Cruise Tourism And Cruise Package

    This section includes a comprehensive review of literatures regarding to the perceived value of attributes of cruise packages and also cultural differences in this context. To start with, prior studies on cruising industry and cruise packages are reviewed and summarized. Then, consumers’ perceived value of cruise package attributes is consolidated from several literatures. Finally, cross-cultural studies in the context of tourism are discussed. The theoretical reviews serve as support for the…

    Words: 1177 - Pages: 5
  • Tier Strategy

    In order to get a better idea of why this limitation exists, we have to first inspect how the market behaves independent of loyalty programs. Various literature implies that, in many competitive markets, purchase decisions are characterized by a number of empirical regularities. Researchers found by using statistical analysis, it is possible to predict norms for each type of consumer behavior. These norms show that only around 10 percent of buyers are 100 percent loyal to a particular brand over…

    Words: 1856 - Pages: 8
  • Sasser Case Summary

    One of the main takeaways from Professor Sasser’s lecture on customer care is the link between customer’s satisfaction and loyalty to profit. He discusses an example with MBNA, a credit card company associated with Maryland National Bank. The CEO was worried about his business because they were not growing profitably. They attracted customers, but the more they attracted, the more profit they lost. The CEO calculated the lifetime value of a customer and found that it was taking them five years…

    Words: 863 - Pages: 4
  • Consumer Behaviour Case Study

    in South Korea is the highest among their retail shops in the world since consumers in South Korea has high demands for the products and service. (Fredrik Nilsson, Country business manager,…

    Words: 1557 - Pages: 7
  • Determinants Of Consumer Behaviour Analysis

    There exist two main determinants of consumer behaviour. They are individual factors and group factors. Individual factors are factors that change from person to person. According to Figure 13.4 Page 386 (Erasmus et al., 2013), they can be summarised as the motivation, attitude, perception, learning ability, personality and lifestyle that an individual has. Motivation or need is the main factor behind all decision making processes (Erasmus et al., 2013). One can use Maslow’s Hierarchy of needs…

    Words: 1529 - Pages: 7
  • Consumer Behaviour Of Online Shopping

    for the online fashion consumer have been noted to be important strategies (McCormick & Livett, 2012). Following themes were considered regarding the behavior of the e-consumer such as consumers’ attitudes toward online stores and shopping, their beliefs, emotional factors, as well as store image and atmosphere (Dennis, Merrilees, Jayawardhena, & Wright, 2009). Shopping is an integral part of peoples’ lives yet it takes a small part of the overall online consumption practices, however, online…

    Words: 722 - Pages: 3
  • Brand Loyalty And Consumer Behaviour

    In its core, a brand is a promise that the seller provide to buyers constantly for certain products, benefits and services. Brands guarantee the best quality of goods and services. Thus, in terms of the image, it may have the following meanings: a) Product Characteristics' brand - consumer memory recalls certain product attributes; the company can use one or more of these attributes that makes a creative product; b) Benefits - people buy advantages, which are why product's attributes are…

    Words: 752 - Pages: 4
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