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19 Cards in this Set
- Front
- Back
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Explain the communication process.
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Sender has an idea
Sender encodes idea in messge Message travels over a channel receiver decodes messages receiver provides feedback to sender (possible additional feedback from sender to receiver) |
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How efficiently do individuals listen?
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25%
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What are the barriers to effective listening
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Physical barriers
Psychological language problems nonverbal distractions thought speed faking attention grandstanding |
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GIve examples of nonverbal distractions
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unusual clothing, speech mannerisms, body twitching, radical hairstyle
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What is thought speed?
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that we can process thoughts three times faster than speakers can say them.
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What is grandstanding?
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We would rather be speaking and be on the center of attention rather than listen.
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Keys to powerful listening skills.
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Stop talking
control surroundings establish receptive mindset keep an open mind listen for main points capitalize on lag time listen between lines judge ideas not appearance listen before providing opinion take selective notes provide feedback |
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When verbal and nonverbal clash, what do listeners believe more?
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Nonverbal
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Factors of nonverbal sends silent messages.
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Eye contact
facial expression posture and gestures time space territory appearance |
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What is the best nonverbal predictor of true feelings?
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eyes
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Space zones for social interaction in Americans
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Intimate zone- 1-1.5
Personal-1.5-4 Social-4-12 public- 12 or more |
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How do appearance send silent messages in Documents? Personal?
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Documents
- positive or negative effect - sloppy email shows hurry Personal - how you look can have an impact on how you are judged and may not take you seriously |
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keys to strong nonverbal skills
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maintain eye contact
good posture improve decoding skills ask relevant questions dont interpret nonverbal unless you understand the culture associate with diverse cultures appreciate appearance observe yourself on video elist friends and family |
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Difference between low and high context?
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Low context depend little on context of situation; believe listeners know little and must be told everything; tend to be logical, analytical and action oriented
High context cultures doesnt need much background information; dont take words literally |
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How do culture affect communication
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Context
individualism formality communication style time orientation ethnocentrism stereotype |
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How to minimize oral miscommunication among intercultural audience
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simple english
speak slowly and enunciate clearly encourage accurate feedback check frequently for comprehension observe eye message accept blame listen without interrupting smile when appropriate follow up in writing |
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how to minimize written miscommunication among intercultural audience
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consider local styles
consider hiring translator use short sentences and short paragraphs avoid ambiguous wording cite numbers carefully |
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What percentage of new jobs require additional education?
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Two thirds (66%)
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Trends in the new world of work
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flattened management hierarchies
more participatory management self directed work groups and teams heightened global competition innovative communication technologies new work environments info and knowledge are assets |
