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4 Cards in this Set
- Front
- Back
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What is the opening in writing a persuasive request?
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Opening: Capture reader attention or interest, describe problem, state something unexpected, suggest reader benefits, praise or compliments, or ask stimulating question.
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WHat is the Body in writing a persuasive request?
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Build interest
express logically and concisely the purpose of request use facts, stats, expert opinion, examples direct and indirect benefits reduce resistance anticipate objections and offer counterarguments |
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What is the closing in writing a persuasive request?
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Motivate action
ask for a particular action make action easy to take show courtesy respect and gratitude |
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List tips (10) for making complaints?
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compliment, point of agreement, state the problem, brief review of action taken to solve the problem
provide identifying data prove your claim is valid and explain why the receiver is responsible enclose document copies supporting your claim appeal to the receivers fairness, ethical and legal responsibilities, and desire for customer satisfaction describe feelings and disappointments avoide sounding angry, emotional and irrational close by telling what exactly you want done. |
