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9 Cards in this Set
- Front
- Back
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What are synonyms for desirable workplace behaviors
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professionalism
business etiquette ethical conduct social intelligence soft skills |
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Define professional behavior.
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Civility
polish business and dining etiquette social intelligence soft skills |
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What are the six dimensions of professional behavior?
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courtesy and respect
appearance and appeal tolerance and tact honesty and ethics reliability and responsibility diligence and collegiality |
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Factors in using your voice as a communication tool.
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pronunciation
voice quality pitch volume and rate emphasis |
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How to promote positive workplace relations through conversation?
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use correct names and titles
choose appropriate topics avoid negative remarks listen to learn give sincere and specific praise act professionally in social situations |
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Suggestions in responding professionally to workplace criticism.
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listen without interrupting
determine speakers intent acknowledge what you are hearing paraphrase what was said ask for more information if necessary agree if the comments are accurate disagree respectfully and constructively look for a middle position learn from criticism |
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Suggestions in offering criticism in the job
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mentally outline convo
generally use face to face conversation focus on improvement offer to help be specific avoid broad generalizations discuss the behavior not the person use the word we rather than you encourage two way communication avoid anger sarcasm and a raised voice keep it private |
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Suggestions in making telephone calls professionally
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plan a mini agenda
use a three point intro be brisk if you are rushed be cheerful and accurate be professional and courteous being it to a close avoid telephone tag leave complete vm message |
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Suggestions in receiving telephone calls professionally
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answer promptly and couteously
identify yourself immediately be responsive and helpful be cautious when answering calls from others take messages carefully leave the line respectfully explain what you are doing when transferring calls |
