Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
8 Cards in this Set
- Front
- Back
|
Power of business letter
|
produce permanent record
confidential convey formality and sensitivity deliver persuasive well considered messages |
|
|
Steps on direct requests for information or action
|
open your request directly by asking most important question or summarizing statement
explain request and/or other questions in body close with specific action with an end date and show appreciation |
|
|
Proper format of letters
|
letterhead
dateline inside address salutation boady complimentary close name and ID referrence initials |
|
|
Steps on direct claims
|
opening: describ desired action
body: explain nature of the claim, why it is justified and provide details closing: end pleasantly with a goodwill statement and include end date if approp |
|
|
Components for effective goodwill messages
|
selfless
specific sincere spontaneous short |
|
|
How to express thanks for a gift
|
identify the gift
tell why you appreciated explain how you will use it |
|
|
how to express thanks for a favor
|
tell the favor means using sincere simple statements
|
|
|
How to express thanks for hospitality
|
compliment food, surroundings, warm hospitality excellent host and hostess and good company
|
