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11 Cards in this Set
- Front
- Back
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Why do we form teams? |
Better decisions Fastest response Increased productivity Greater buy-in Less resistance to change Improved employee morale Reduced risks |
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Traditional abilities |
Reading Listening Nonverbal Speaking Writing |
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Problem solving process |
Explore the challenge Generate ideas Implement solutions |
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Forming |
Select members Build trust |
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Storming |
ID problems Collect and share information Prioritize goals |
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Norming |
Discuss alternatives Evaluate outcomes |
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Performing |
Select alternative Analyze effects |
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Four phases of team development |
Forming Storming Norming Performing |
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Soft skills |
Oral and written communication, listening skills, and proper business etiquette |
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Lower Context |
Tend to prefer direct verbal interaction Value individualism Rely more on logic Say "no" directly |
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Higher Context |
Prefer indirect verbal interaction Value group membership Rely on context and feeling Avoid saying no |
