Leadership Decisions
Conflicts within a team are normally viewed with a great deal of trepidation as people fear it could be the start of team failure. However, conflicts are only bad if they create discord within the team. There is the growing realization that teams can actually excel in the presence of certain types of conflict (Team Building, 2009). Conflict is exactly what Martin Thomas is facing along with his newly hired Human Resources Manager, Kathleen McTrite. But are all conflicts bad? Certainly in the 30 years Martin has been in business, this is not the first conflict to appear, and he has been able to continue and grow a successful business by dealing with the conflicts as they occur. What causes conflicts? Why are people …show more content…
As managers, in order to resolve a conflict occurring within an organization, the manager must first be willing to admit there is a problem. Simply ignoring the conflict does not make it go away, in fact it could potentially be more dangerous to ignore it, but it is the easy way out. Many fear conflict because it makes people feel uncomfortable, since most workplace conflicts are rarely black and white and managing them requires more than just filing a complaint (Vollmer, 2016). It takes dedication and sometimes putting people in an uncomfortable position in order to come up with a resolution. In the case of Abram and Jon, as a manager, utilizing the mediation method for negotiating through the conflict would be most beneficial to the organization and those involved. This mediation should be between, Jon, Abram, Martin and McTrite, but not necessarily all meeting at the same time. Mediation is a voluntary process in which an impartial person (the mediator) helps with communication and promotes reconciliation between the parties which will allow them to reach a mutually acceptable agreement (Oklahoma Bar Association, 2016). Using this conflict resolution strategy to manage the occurring conflict could potentially prevent them from becoming destructive to the organization. But what if the conflict goes
Conflicts within a team are normally viewed with a great deal of trepidation as people fear it could be the start of team failure. However, conflicts are only bad if they create discord within the team. There is the growing realization that teams can actually excel in the presence of certain types of conflict (Team Building, 2009). Conflict is exactly what Martin Thomas is facing along with his newly hired Human Resources Manager, Kathleen McTrite. But are all conflicts bad? Certainly in the 30 years Martin has been in business, this is not the first conflict to appear, and he has been able to continue and grow a successful business by dealing with the conflicts as they occur. What causes conflicts? Why are people …show more content…
As managers, in order to resolve a conflict occurring within an organization, the manager must first be willing to admit there is a problem. Simply ignoring the conflict does not make it go away, in fact it could potentially be more dangerous to ignore it, but it is the easy way out. Many fear conflict because it makes people feel uncomfortable, since most workplace conflicts are rarely black and white and managing them requires more than just filing a complaint (Vollmer, 2016). It takes dedication and sometimes putting people in an uncomfortable position in order to come up with a resolution. In the case of Abram and Jon, as a manager, utilizing the mediation method for negotiating through the conflict would be most beneficial to the organization and those involved. This mediation should be between, Jon, Abram, Martin and McTrite, but not necessarily all meeting at the same time. Mediation is a voluntary process in which an impartial person (the mediator) helps with communication and promotes reconciliation between the parties which will allow them to reach a mutually acceptable agreement (Oklahoma Bar Association, 2016). Using this conflict resolution strategy to manage the occurring conflict could potentially prevent them from becoming destructive to the organization. But what if the conflict goes