Strengths And Weaknesses Of Customer Service Essay

760 Words Oct 6th, 2015 4 Pages
When you think about customer service you think of someone that has good strength in that field who is able to take upon any situation. People also think of customer service as someone who would always have a smile no matter what and take care of your needs. But as people don’t realize about what do these people have to go through every day and every call or every person coming to them with a problem. Sometimes being in customer service can be difficult on a person, but for those who are already in this field know what to expect and what not to expect. The strengths and weaknesses of the customer service environment are put in to categories, and as a person in customer service you have to be careful with these things.
1. team player- strengths (customers on the phone or in person, the worker can still rely on other workers to answer questions and get guidance)
2. hard-worker-strengths( out work when none is readily available)
3. Staying in control- strengths (ability to stay calm and in control of the conversation).
4. avoid debaters – weakness( avoiding arguing with the customer who always want to debate)
5. Giving favors- weakness( a customer care representative should avoid is taking on too much for other employees)

People in this field have to be able to have
1. Communication skills- They need the ability to decipher a customer 's concerns and effectively communicate the procedure for dealing…

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