Strengths And Weaknesses Of Customer Service Essay
1. team player- strengths (customers on the phone or in person, the worker can still rely on other workers to answer questions and get guidance)
2. hard-worker-strengths( out work when none is readily available)
3. Staying in control- strengths (ability to stay calm and in control of the conversation).
4. avoid debaters – weakness( avoiding arguing with the customer who always want to debate)
5. Giving favors- weakness( a customer care representative should avoid is taking on too much for other employees) http://www.ehow.com/info_7916884_customer-care-strengths-weaknesses.html
People in this field have to be able to have
1. Communication skills- They need the ability to decipher a customer 's concerns and effectively communicate the procedure for dealing…