Customer Service is one of the most important aspects of a Medical Assistants job. Being a Medical Assistant you are faced with people who are most likely uncomfortable and in pain on a day at day basis. Therefore making them feel welcome can go a long way when it comes to the impression you make on the patient. Having patience is one important skill the Medical Assistant must master before dealing with and individuals who are most like frustrated and confused. Being patient helps better understand their problems and needs. Not taking the time to proper listen and understand what the patient is relaying might hinder the ability of the physician to do their job properly. Communication also plays an important role when it comes to customer
