G.U.E.S.T stands for Greet, Understand, Educate, Satisfy and Thank and is a way to better understand the way that a business should go about handling a customer complaint. Greet is first, as it is the first thing that you should do. With a proper greeting, handshake, and properly recognizing the customer, a manager can set the stage for …show more content…
One scenario where this could take place is what happened when Romantic Rob’s evening plans where ruined due to some issues at the establishment. Romantic Rob took his date and hopefully future wife, Bombshell Betty, out to a lovely dinner where he planned on proposing to her. The dinner started of fine, the service was a bit slow, but the lovebirds barely noticed. Next the food came out and Betty’s fish was a bit undercooked, the server noticed and apologized, getting a new dish promptly. Next came dessert where his grandmother’s ring was supposed to be place in a slice of cake. Rob waited while she ate the cake, hoping she would notice the ring so he could pop the question that have been on the tip of his tongue all night. But there was no ring, what went wrong and how could this be