Patient-Centered Experience To critically compare what I have learned about professionalism in healthcare to a patient 's experience I asked a person that I know some questions about a recent visit they had. I interviewed a woman whose initials are SB about an experience she had in a healthcare setting a few weeks ago. She had severe abdominal pain and went to an emergency room at a hospital in New Jersey. SB is always very vocal about her experiences in healthcare and her disgust about the lack of time most doctors give their patients nowadays. To my surprise she told me that her time in the emergency room was a positive one. Not only was she able to relieve her abdominal pain but she was able to do so in an atmosphere she felt comfortable
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Asking more specific questions led her to think more critically and soon she was able to identify just one safety issue she had not thought of before. I asked her if they identified her by looking at her bracelet and she said that they did not. While this would not prove to be an issue during her particular visit it could have potentially been dangerous if she was not a well oriented patient. SB also noted that the rapport that she built with the nurse taking care of her gave her a sense of safety. She noted that the nurse was very sweet and spent a lot of time with her. Before she walked into the hospital SB was worried about being a burden to the workers in the emergency room since her medical problem seemed so small. She could sense that she was not a burden to them at all during her visit. I asked SB various questions about the hygiene of the nurse and doctor, the overall cleanliness of the hospital, the layout of her room being safe, and confidentiality being kept, among other questions. From her responses I found that no safety issues seemed to be present. SB perceived the overall care she received as being safe and I …show more content…
I discovered that there is no medical meaning to what standard care is. Legally it is defined as "the caution that a reasonable person in similar circumstances would exercise in providing care to a patient" (Neil, 2015). This is an ambiguous statement that can be interpreted numerous ways. The standards established for exclusively nurses are determined by the American Nurses Association or the ANA for short. The ANA also lays out certain standards that are relevant to specific specialties. Neil (2015) stated that nurses are the primary caregivers in every health care setting and therefore the patient and nurse relationship is what should be focused on when looking to improve both patient safety and overall health care quality. Neil (2015) suggests that all nurses have evidence-based information on the impact of their work and the outcomes of their patient 's experiences in an effort to reduce malpractice and increase overall satisfaction. In another reading, Glembocki (2013) informs the reader that the ANA enforces some core values that are the same throughout all nursing practices and that one of these values is assisting a patient through establishing a therapeutic relationship. Glembocki (2013) stated that relationship-based care promotes positive results when measuring success in patient satisfaction and clinical safety. Patient safety is best safeguarded
Asking more specific questions led her to think more critically and soon she was able to identify just one safety issue she had not thought of before. I asked her if they identified her by looking at her bracelet and she said that they did not. While this would not prove to be an issue during her particular visit it could have potentially been dangerous if she was not a well oriented patient. SB also noted that the rapport that she built with the nurse taking care of her gave her a sense of safety. She noted that the nurse was very sweet and spent a lot of time with her. Before she walked into the hospital SB was worried about being a burden to the workers in the emergency room since her medical problem seemed so small. She could sense that she was not a burden to them at all during her visit. I asked SB various questions about the hygiene of the nurse and doctor, the overall cleanliness of the hospital, the layout of her room being safe, and confidentiality being kept, among other questions. From her responses I found that no safety issues seemed to be present. SB perceived the overall care she received as being safe and I …show more content…
I discovered that there is no medical meaning to what standard care is. Legally it is defined as "the caution that a reasonable person in similar circumstances would exercise in providing care to a patient" (Neil, 2015). This is an ambiguous statement that can be interpreted numerous ways. The standards established for exclusively nurses are determined by the American Nurses Association or the ANA for short. The ANA also lays out certain standards that are relevant to specific specialties. Neil (2015) stated that nurses are the primary caregivers in every health care setting and therefore the patient and nurse relationship is what should be focused on when looking to improve both patient safety and overall health care quality. Neil (2015) suggests that all nurses have evidence-based information on the impact of their work and the outcomes of their patient 's experiences in an effort to reduce malpractice and increase overall satisfaction. In another reading, Glembocki (2013) informs the reader that the ANA enforces some core values that are the same throughout all nursing practices and that one of these values is assisting a patient through establishing a therapeutic relationship. Glembocki (2013) stated that relationship-based care promotes positive results when measuring success in patient satisfaction and clinical safety. Patient safety is best safeguarded