IS, a Caucasian female over the age of 90, with a history of atrial fibrillation, congestive heart failure, stroke, and age-related chronic obstructive pulmonary disease was admitted to the hospital with a fracture in the right hip, a concussion, and possibly a cerebral hemorrhage. The injuries were sustained by IS after hitting her head on an outside low-lying branch that caused her to fall. As a result, IS was taken from her home by emergency medical services to the emergency room of a local hospital. After evaluation in the emergency department, IS was moved to a private room and remained there for five days, followed by ten days in a rehabilitation facility.
The head trauma and fall left IS conscious but slightly confused when EMT's began …show more content…
The line of communication between IS and the staff was exceptional with any questions, concerns, or complaints being addressed within the day. Procedures and status updates were carefully explained in detail to IS, as well as to her family members that were present by the doctors that always introduced themselves and did not appear rushed. Two days after being admitted, IS underwent closed reduction surgery to align her fractured hip, and three pins were inserted to stabilize the bone. The nurses that took care of IS were efficient and would always follow up with her, as she describes them as "kind, gentle, understanding, and they all did they best they could" (personal communication, September 26, 2015). At night, the door to the room was cracked and the lights were left on in the bathroom to reduce her risk of falling. Having the presence of people around at all hours made IS feel safe during that time, as many elderly patients can become confused and feel unsafe without a family member around to advocate for them. Attentive to her individual needs, IS was able to leave her room, go to the outside grounds, and spend time with her small dog. Overall, experiencing no negative interaction with any healthcare professional, IS would rate her time spent in the hospital as an 8.5-9 out of 10 which reflects high-quality
The head trauma and fall left IS conscious but slightly confused when EMT's began …show more content…
The line of communication between IS and the staff was exceptional with any questions, concerns, or complaints being addressed within the day. Procedures and status updates were carefully explained in detail to IS, as well as to her family members that were present by the doctors that always introduced themselves and did not appear rushed. Two days after being admitted, IS underwent closed reduction surgery to align her fractured hip, and three pins were inserted to stabilize the bone. The nurses that took care of IS were efficient and would always follow up with her, as she describes them as "kind, gentle, understanding, and they all did they best they could" (personal communication, September 26, 2015). At night, the door to the room was cracked and the lights were left on in the bathroom to reduce her risk of falling. Having the presence of people around at all hours made IS feel safe during that time, as many elderly patients can become confused and feel unsafe without a family member around to advocate for them. Attentive to her individual needs, IS was able to leave her room, go to the outside grounds, and spend time with her small dog. Overall, experiencing no negative interaction with any healthcare professional, IS would rate her time spent in the hospital as an 8.5-9 out of 10 which reflects high-quality