I have been employed in several different jobs in customer service. I’ve been in a call center environment, retail, and serving or bartending. Retail and serving or bartending are similar in a lot of ways, and quite different at the same time. I think everyone should have to work in retail or food service at some point in their life. You learn a lot about people, and about yourself.
I worked at JCPenney when I was a senior in high school. The majority of my job was cleaning up after people. It’s more than just returning items that were not purchased to where they belong on the sales floor. While there was quite a lot of that, there was also quite a lot of trash. Candy wrappers, empty beverage containers, even dirty diapers were entirely common …show more content…
If the customer is too cold, the store doesn’t have the exact item they want, they do not like a store policy, or there are not enough cashiers on staff to make the checkout lines go fast enough, quite frequently customers assume you are to blame personally. As much as I would like to have everything exactly the way you’d like it, if for no other reason than for you to stop yelling at me, you are not our only customer and I don’t own the store. I just work here. God forbid they ask to speak to your manager. Chances are good you’ll have to endure a pep talk about the customer always being right, even though you were in no way responsible for their …show more content…
It’s apparent people feel similarly about restaurants and bars as they do about retail establishments; this isn’t my house, so I don’t care. Parents with children are often the worst. They allow their little ones to tear up napkins, play with salt shakers, ketchup bottles, sugar packets, and all manner of behavior that at home would surely result in some level of reprimand. Worse yet, people often allow their children to run around the establishment, as though the servers are also babysitters. You’re expected to move around doing your job while not tripping over, or tripping, said
I worked at JCPenney when I was a senior in high school. The majority of my job was cleaning up after people. It’s more than just returning items that were not purchased to where they belong on the sales floor. While there was quite a lot of that, there was also quite a lot of trash. Candy wrappers, empty beverage containers, even dirty diapers were entirely common …show more content…
If the customer is too cold, the store doesn’t have the exact item they want, they do not like a store policy, or there are not enough cashiers on staff to make the checkout lines go fast enough, quite frequently customers assume you are to blame personally. As much as I would like to have everything exactly the way you’d like it, if for no other reason than for you to stop yelling at me, you are not our only customer and I don’t own the store. I just work here. God forbid they ask to speak to your manager. Chances are good you’ll have to endure a pep talk about the customer always being right, even though you were in no way responsible for their …show more content…
It’s apparent people feel similarly about restaurants and bars as they do about retail establishments; this isn’t my house, so I don’t care. Parents with children are often the worst. They allow their little ones to tear up napkins, play with salt shakers, ketchup bottles, sugar packets, and all manner of behavior that at home would surely result in some level of reprimand. Worse yet, people often allow their children to run around the establishment, as though the servers are also babysitters. You’re expected to move around doing your job while not tripping over, or tripping, said