Quality is meeting or exceeding customer expectations
Whether for business or pleasure, when someone is travelling,the customer service that she receives on her visit will help determine if she would come visit again or warn others to avoid in the future. Usually a whole journey always has travelers having tons of options when they leave home. The difference between choosing you or choosing your competition depends upon the quality service that you can offer them.
Seasonality factors
• Customer Expectations:Usually travelers going on vacation trips expect memories that when they look back on can smile upon. Courteous,helpful and friendly,these are the qualities that a tourist expects when they go to a hotel or any tourist destination.A local …show more content…
Excellent customer service begins and ends with a smiling staff members,a positive attitudes and a helpful, friendly tone. The importance does not change for individual employees or teams, such as those who help guests check in -- desk clerks, concierges and porters. Such employees are the face of your business and the employees that the guests will see throughout their stay. Their positive attitudes will greatly change the ambiance of the business and also the attitude of the guests in their visit.
• Complaints are Opportunities:The oldest saying in customer service is that "the customer is always right", ALWAYS!. This not only affects the customers satisfaction but it also helps in keeping them from visiting your competitors, it's also an opportunity to learn what problems or changes that your business might have. Courteously helping a guest solve an issue helps build a loyal patron, more willing to return in the future. …show more content…
Companies that manufacture highly technical products, such as software related or any technology , often have technical support to resolve the problems. Customer service for a number of reasons is important to an organization . Firstly, it would be painstaking for a company to strive without customer service, as there would be no one available to handle payments, issues or answer questions from customers causing futher complications.
• Identification:Customer service helps differentiate a company from its competitors making it important to an organization, according to the article titled "The Importance of Customer Service" . For example, it may be difficult to tell the difference between two small-town super markets, especially if their prices are quite similar. Therefore, putting necessary extra efforts into customer service might be the thing that gives one super market a competitive
Whether for business or pleasure, when someone is travelling,the customer service that she receives on her visit will help determine if she would come visit again or warn others to avoid in the future. Usually a whole journey always has travelers having tons of options when they leave home. The difference between choosing you or choosing your competition depends upon the quality service that you can offer them.
Seasonality factors
• Customer Expectations:Usually travelers going on vacation trips expect memories that when they look back on can smile upon. Courteous,helpful and friendly,these are the qualities that a tourist expects when they go to a hotel or any tourist destination.A local …show more content…
Excellent customer service begins and ends with a smiling staff members,a positive attitudes and a helpful, friendly tone. The importance does not change for individual employees or teams, such as those who help guests check in -- desk clerks, concierges and porters. Such employees are the face of your business and the employees that the guests will see throughout their stay. Their positive attitudes will greatly change the ambiance of the business and also the attitude of the guests in their visit.
• Complaints are Opportunities:The oldest saying in customer service is that "the customer is always right", ALWAYS!. This not only affects the customers satisfaction but it also helps in keeping them from visiting your competitors, it's also an opportunity to learn what problems or changes that your business might have. Courteously helping a guest solve an issue helps build a loyal patron, more willing to return in the future. …show more content…
Companies that manufacture highly technical products, such as software related or any technology , often have technical support to resolve the problems. Customer service for a number of reasons is important to an organization . Firstly, it would be painstaking for a company to strive without customer service, as there would be no one available to handle payments, issues or answer questions from customers causing futher complications.
• Identification:Customer service helps differentiate a company from its competitors making it important to an organization, according to the article titled "The Importance of Customer Service" . For example, it may be difficult to tell the difference between two small-town super markets, especially if their prices are quite similar. Therefore, putting necessary extra efforts into customer service might be the thing that gives one super market a competitive