ASSIGNMENT OF COMMUNICATION & GUEST SERVICE
SUBMITED BY: - SANAMPREET SINGH BHINDER
SUBMITED TO: - MR. A. LUTHAR
Abstract
The Intention of this study is to know the factors that may benefit property by analysing the complaint it receives. There are several ways which may advantage the Hotel by examining the objection it receives.
Keywords: - factors that may benefit property by analysing the complaint receives
HOW MAY A PROPERTY BENEFIT FROM ANALYSING THE COMPLAINT IT RECIEVES?
Introduction
A Hotel can be specified as a corporation that provides living quarters to travellers and holiday makers on a paid basis. These agencies provide comfort of life on a short basis which differs by the amount of money spent by visitor for service that starts from basic services to additional luxuries facilities and services. Factors that may …show more content…
They will offer the good customer service to the clients so that they can make them as their regular customer.
To examplify :-
One of my friend visits a coffee shop regularly. A person like who are regularly having coffee from the same shop are asset for the Hotel which is a kind of guaranteed payment to add up in the revenue .This is to ensure that a client must not face any type of problem or find a fault in the coffee and even his comments are of great value for the coffee shop.
Short debate of elements :-
It is necessary for a property to consider a complaint as a opportunity rather than problem and manage complaint handling as a process. Little complaints does not matters but even a little complaint may effect a regular customer (an asset for the company) if he/she faces it for the second time. It is for sure that there are more chances that a customer likes will not return and look for another hotel which may satisfy his needs more than the previous
SUBMITED BY: - SANAMPREET SINGH BHINDER
SUBMITED TO: - MR. A. LUTHAR
Abstract
The Intention of this study is to know the factors that may benefit property by analysing the complaint it receives. There are several ways which may advantage the Hotel by examining the objection it receives.
Keywords: - factors that may benefit property by analysing the complaint receives
HOW MAY A PROPERTY BENEFIT FROM ANALYSING THE COMPLAINT IT RECIEVES?
Introduction
A Hotel can be specified as a corporation that provides living quarters to travellers and holiday makers on a paid basis. These agencies provide comfort of life on a short basis which differs by the amount of money spent by visitor for service that starts from basic services to additional luxuries facilities and services. Factors that may …show more content…
They will offer the good customer service to the clients so that they can make them as their regular customer.
To examplify :-
One of my friend visits a coffee shop regularly. A person like who are regularly having coffee from the same shop are asset for the Hotel which is a kind of guaranteed payment to add up in the revenue .This is to ensure that a client must not face any type of problem or find a fault in the coffee and even his comments are of great value for the coffee shop.
Short debate of elements :-
It is necessary for a property to consider a complaint as a opportunity rather than problem and manage complaint handling as a process. Little complaints does not matters but even a little complaint may effect a regular customer (an asset for the company) if he/she faces it for the second time. It is for sure that there are more chances that a customer likes will not return and look for another hotel which may satisfy his needs more than the previous