It may involve learning more in medical billing, records management, insurance coding, preparing charts and other tasks vital to medical office management. I want to become more effective in my communication so I can advance in the medical office position. I want to accept responsibility which gives me a chance to interact with patients whether they have questions or concerns. Instead of asking senior staff for assistance in handling a matter, I want to take initiative to address patients’ concerns such as complaints about their care, billing questions or long waiting periods so I can resolve their issues. My goal is to develop confidence in my communication skills to resolve issues diplomatically, professionally and in a timely
It may involve learning more in medical billing, records management, insurance coding, preparing charts and other tasks vital to medical office management. I want to become more effective in my communication so I can advance in the medical office position. I want to accept responsibility which gives me a chance to interact with patients whether they have questions or concerns. Instead of asking senior staff for assistance in handling a matter, I want to take initiative to address patients’ concerns such as complaints about their care, billing questions or long waiting periods so I can resolve their issues. My goal is to develop confidence in my communication skills to resolve issues diplomatically, professionally and in a timely