In my time at Exell Companies I have served as the voice of our company to our clients, as I am their primary contact with our company. In a small market like Mississippi, the majority of our new business is coming from our current clients through new services and referrals. This makes customer retention and satisfaction essential to our success and I believe my experience in sales has allowed me to be more effective in maintaining and improving our client relations. While engaged with a customer on the phone I take the time to look over their account to check on contract status or volume of water being purchased to identify potential sales opportunities and schedule sales appointments if appropriate. I required to resolve every situation
