The exploration of the role of emotional intelligence shows the application of emotional intelligence in professional and personal life of a person and how EI can contribute to bring improvements in both. Emotional intelligence in healthcare settings is an important component of the competencies of the health professionals and quality of the service provided in the health institution
(Freshman and Rubino, 2002). It is all the more important in the health industry because the health professionals are dealing with people who are under extreme emotional stress and may or may not be able to express these emotions (Colie, 1998). The healthcare professional needs to be sensitive to the needs of the patients and develop relationships that would encourage
(Freshman and Rubino, 2002). It is all the more important in the health industry because the health professionals are dealing with people who are under extreme emotional stress and may or may not be able to express these emotions (Colie, 1998). The healthcare professional needs to be sensitive to the needs of the patients and develop relationships that would encourage