Customer Service Essay
Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer's satisfaction.
However, this process is not as easy as it sounds – customer expectations are a dynamic feature that ebbs and flows regularly in accordance with a wide range of factors. However, when expectations are not met by the performance of your …show more content…
As a result of these meetings, a list of customer needs is organized and prioritized. During this phase, the customers' requirements, warranty data, product measurements, and competitive offerings are assessed alongside the company's technical ability to meet the requirements.
The next phase is led by the product managers/engineering teams. Product concepts are created and specifications drawn with the most important customer needs addressed. In order to organize and evaluate the data, simple tree diagrams are often used.
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