Anthony great post. What makes a successful department is the diversity within the agency. I believe that this will make a department successful and helping them gain the confidence of the community and the employees within the department. Open and honest are the most important foundations of building a better work place. The departments must first be up front and honest with their employees and this will develop a better moral within the department. As you said the mid-level supervisor has the ability to lay the foundation for their shift, great way to put this.
As I mentioned in my post, “Agencies that back their employees often have less turn around on employees and become more attractive for future employees.”
As I mentioned in my post, “Agencies that back their employees often have less turn around on employees and become more attractive for future employees.”