The AACN created six standards to address patient safety risks arising from the unhealthy workplace. The six standards are skilled communication, true collaboration, effective decision making, appropriate staffing, meaningful recognition, and authentic leadership. These standards allow for a healthy work environments and improve patient safety and standard of care. Communication. Skilled communication in an essential tool to survive in healthcare. Nursing utilizes constant communication between the nurse, patient, the patient’s family, the nurse’s co-workers, managers and ancillary personnel (Anderson, 2012). Breakdown of communication can cause negative outcomes. When a nurse does not give an effective handoff report during shift change
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The Joint Commission cites communication failures as the leading root cause of medical errors and patient deaths (ACCN, 2005). When communicating to others we need to pay close attention to non-verbal cues, attitude and culture awareness. A person’s body language, eye contact, and tone of voice can send mix signals when addressing patients and families. Conflict among co-workers can impact patients and can be prevents or corrected if we are aware of how our attitude may be interpreted. Also, cultural awareness can be an important part of the knowledge base that we need to have when communicating as nurses (Anderson, 2012). Professional nurses have an ethical mandate to become skilled communicators to enhance their ability to interact respectfully with all team members and to attain and maintain healthy work environments (Kupperschmidt, Ward, Reinholz, & Kientz, 2015). Most importantly we must appear to be empathetic with those in our care and communicate as nurses. As a case manager, communication is very important with staff, physicians, patients, families and external people to make sure every patient has a safe discharge. On a scale of 0-10, 0 being worse and 10 being the best, the organization I am employed with is a 5. My leader likes to
The Joint Commission cites communication failures as the leading root cause of medical errors and patient deaths (ACCN, 2005). When communicating to others we need to pay close attention to non-verbal cues, attitude and culture awareness. A person’s body language, eye contact, and tone of voice can send mix signals when addressing patients and families. Conflict among co-workers can impact patients and can be prevents or corrected if we are aware of how our attitude may be interpreted. Also, cultural awareness can be an important part of the knowledge base that we need to have when communicating as nurses (Anderson, 2012). Professional nurses have an ethical mandate to become skilled communicators to enhance their ability to interact respectfully with all team members and to attain and maintain healthy work environments (Kupperschmidt, Ward, Reinholz, & Kientz, 2015). Most importantly we must appear to be empathetic with those in our care and communicate as nurses. As a case manager, communication is very important with staff, physicians, patients, families and external people to make sure every patient has a safe discharge. On a scale of 0-10, 0 being worse and 10 being the best, the organization I am employed with is a 5. My leader likes to