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T. Jasmine (2009) discuses two important aspects of therapeutic communication- listening and exploring. Listening as a therapeutic communication technique demonstrates that the nurse is genuinely interested in the patient. When listening to a patient the nurse and nursing student needs to be aware of how their body actions are being portrayed. Posture, facial expressions, and eye contact can be perceived in a positive or negative way to the patient (para. 12). One of the viewpoints on listening mentioned in the journal is a reference from Stickley and Freshwater (2006) discussing how listening is something that the nurse needs to realize within themselves in order to improve communication skills: “listening to oneself and being constantly aware of ones own thoughts and feelings, posture and actions is vital in improving ones skills of listening to others” (Jasmine, 2009, para.
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Patient: “Yes, I’m scared of what he is going to tell me”.
Student nurse: “Tell me more about why you are scared”.
Patient: “I just do not want to know that I have cancer again, I can’t go through all of that again”.
Student nurse: “I’ll stay here with you when the doctor comes and we can talk to him about the lump you have found and any concerns you may have”.
Client: “Thank you, I would like that”.
Conclusion
Effective communication and the use of therapeutic communication in the patient care setting is a pivotal part of the nurse-client relationship, as well as ensuring patient safety by communicating clearly with other healthcare members. Proper communication is a skill that may come naturally to some people. For those nurses that do not have efficiency in communication, practicing will help in feeling confident in communicating with patients and staff as well as providing a solid platform for quality patient care.
References
Corless, I.B., Michel, T.H., Nicholas, M., Jameson, D., & Purtilo, R., Dirkes, A.M.A, (2009).
Educating health professions students about the issues involved in
Patient: “Yes, I’m scared of what he is going to tell me”.
Student nurse: “Tell me more about why you are scared”.
Patient: “I just do not want to know that I have cancer again, I can’t go through all of that again”.
Student nurse: “I’ll stay here with you when the doctor comes and we can talk to him about the lump you have found and any concerns you may have”.
Client: “Thank you, I would like that”.
Conclusion
Effective communication and the use of therapeutic communication in the patient care setting is a pivotal part of the nurse-client relationship, as well as ensuring patient safety by communicating clearly with other healthcare members. Proper communication is a skill that may come naturally to some people. For those nurses that do not have efficiency in communication, practicing will help in feeling confident in communicating with patients and staff as well as providing a solid platform for quality patient care.
References
Corless, I.B., Michel, T.H., Nicholas, M., Jameson, D., & Purtilo, R., Dirkes, A.M.A, (2009).
Educating health professions students about the issues involved in