Company Officer 6Th Ed Chapter 4

Front 1

_____ are the most important human resources available to fire and emergency services organizations.

Back 1

Employees

P75

Front 2

Throughout the planning process, planning _____ provide a systematic approach to decision making

Back 2

Models

P75

Front 3

Planning process

Identify

Select

Design

_____

Evaluate.

Back 3

Implement

P75

Front 4

Initial impressions can also affect the departments _____ and its ability to recruit new firefighters.

Back 4

Reputation

P77

Front 5

Most fire and emergency services organizations have probationary period for new or newly promoted personnel. These periods are usually from ___ to ___ months and allow the organization to evaluate the probationary members’ ability to fulfill the job requirements.

Back 5

6 to 18

P77

Front 6

To ensure that expectations are understood and officer must seek _____ from each new member.

Back 6

Feedback

P78

Front 7

Per the U.S. Equal Employment Opportunity Commission, “The employer will be liable for harassment by non-supervisory employees or non-employees over whom it has control (e.g. independent contractors or customers on the premises), if it knew, or should have known about the harassment and failed to take _____ and appropriate corrective action (EEOC, Harassment).

Back 7

Prompt

P78

Front 8

_____ notices are posted in the workplace to inform employees of their rights.

Back 8

EEOC

P79

Front 9

Per the Equal Employment Opportunity Commission website, assessed 2019, (EEOC, 2019 [Harassment…] “Harassment is a form of employment ______ that violates Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, (ADEA), and the Americans with Disabilities Act of 1990, (ADA).

Back 9

Discrimination

P80

Front 10

______ is unwelcome conduct that is based on race, color, religion, sex (including pregnancy), national origin, age (____ or older), disability or genetic information.

Back 10

Harassment

40

P80

Front 11

______ is the best tool to eliminate harassment in the workplace.

Back 11

Prevention

P80

Front 12

Performance evaluations may be informal or formal. Informal evaluations can be either oral or _____. Formal evaluations are generally _____.

Most impromptu evaluations are _____ and enable to company officer to evaluate subordinates during their daily activities.

Back 12

Written

Written

Informal

P82

Front 13

Formal performance evaluations are held on a specific schedule, usually annually or _______.

Back 13

Semiannually

P82

Front 14

The family medical leave act of 1993(FMLA)(29 CFR PART 825) is a United States federal law requiring covered employers to provide employees job protected leave for qualified medical and family reasons( DOL FMLA). To be eligible, Employees must

Have worked for covered employer for at least ___ months.

Back 14

12

P82

Front 15

The family medical leave act of 1993(FMLA)(29 CFR PART 825) is a United States federal law requiring covered employers to provide employees job protected leave for qualified medical and family reasons( DOL FMLA). To be eligible, Employees must

Have worked for covered employer for at least ___ months.

Back 15

12

P82

Front 16

FMLA

Have worked at least ___ hrs for that employer during the 12 months prior to the start of FMLA leave.

Work at or within __ miles of a location where the employer has at least ___ employees.

Back 16

1,250

75 miles 50 employees

P82

Front 17

The family medical leave act of 1993(FMLA)(29 CFR PART 825) is a United States federal law requiring covered employers to provide employees job protected leave for qualified medical and family reasons( DOL FMLA). To be eligible, Employees must

Have worked for covered employer for at least ___ months.

Back 17

12

P82

Front 18

FMLA

Have worked at least ___ hrs for that employer during the 12 months prior to the start of FMLA leave.

Work at or within __ miles of a location where the employer has at least ___ employees.

Back 18

1,250

P82

Front 19

FMLA

-per the us dept of labor, employees are entitled to ___ work weeks of leave within a 12 month period

Back 19

12

P82

Front 20

_____ usually provide referral or services for employees in need of counseling or other assistance.

Back 20

EAPs

P83

Front 21

The improper use of alcohol and drugs impairs judgment and slows _____ times.

Back 21

Reaction

P83

Front 22

If repeated absences are due to a personal problem, the company officers should refer the the employee to the ___ for counseling.

Back 22

EAP

P84

Front 23

“Types of behaviors that people exhibit when faced with conflict”

_____- occurs when people hide their own emotions so that others do not know how they feel. The goal of passive behavior is to appease others in avoid conflict at any cost.

Back 23

Passive

P85

Front 24

“Types of behaviors that people exhibit when faced with conflict”

_____- occurs when people hide their own emotions so that others do not know how they feel. The goal of passive behavior is to appease others in avoid conflict at any cost.

Back 24

Passive

P85

Front 25

“Types of behaviors that people exhibit when faced with conflict”

_____-the curse of people express their emotions openly and he’s threatening behavior toward people or objects that violates the rights of others. The goal is to dominate the situation or other person and “win”, which forces the other person to “lose” (win-lose situation).

Back 25

Aggressive

P85

Front 26

_____/_____ - occurs when people express negative feelings, resentment and aggression in unassertive passive Ways. (Procrastination, stubbornness, and refusal to communicate.)

Back 26

Passive /aggressive

P85

Front 27

_____- occurs when other people express their emotions honestly and defend their rights without hurting others. The goals of assertion are communication and mutual respect, fair play, and compromise between the rights and needs of the two parties involved in the conflict.

Back 27

Assertive

P85

Front 28

____ has been defined as training that corrects; thus, the main purpose of discipline is to educate and change behavior.

Back 28

Discipline

P86

Front 29

Corrective disciplinary actions should be taken in a manner that is progressive and ____.

Back 29

Lawful

P86

Front 30

Corrective disciplinary actions should be taken in a manner that is progressive and ____.

Back 30

Lawful

P86

Front 31

Progressive discipline starts with training/education to correct the member the first time that he or she fails to meet performance standards or violates the rules of conduct. Discipline progresses to _____(formal sanction) measures if there are additional offenses.

Back 31

Punitive

P86

Front 32

Progressive leadership and _____ management can help to ensure that punitive discipline is seldom used within the organization.

Back 32

Participatory

P86

Front 33

Progressive discipline usually involves three levels of action.

P____ action

C___ action

P__ action

Back 33

Preventative

Corrective

Punitive

P87

Front 34

_____ action- hold an individual counseling interview to correct the inappropriate behavior as soon as it is discovered, and prevent it from becoming a pattern or progressing to a more serious offense.

Back 34

Preventative action

P86

Front 35

_____ action-

Use corrective action when I member repeated violation, for which preventative action was taken commits, a different violation, or commit a serious violation as a First offense.

Back 35

Corrective action

P87

Front 36

Corrective action differs from preventative action in that it is always done in _____.

Back 36

Writing

P87

Front 37

______ action -

Give the employee notice of possible sanctions. Use this action with a member either continues to exhibit inappropriate behavior, despite early corrective efforts or committee serious violation of organizational rules as a first offense.

Back 37

Punitive

P87

Front 38

All discipline must meet legal requirements of the local ____.

Back 38

AHJ

P87

Front 39

A subordinate or labor representative may lodge a ____ if the company officer does not follow agreement procedures when administering even a minor disciplinary action.

Back 39

Grievance

P87

Front 40

______ ______ negotiations are open communications between representatives of the union, organizational management, and the local governing body.

Back 40

Collective bargaining

P88

Front 41

“ program to help employees and their families with work or personal problems.”

Back 41

Employee Assistance Program

(EAP)

P88

Front 42

“ program to help employees and their families with work or personal problems.”

Back 42

Employee Assistance Program

(EAP)

P88

Front 43

“ a complaint against management by one or personnel concerning an actual alleged, or perceived injustice.”

Back 43

Grievance

P88

Front 44

The company officer will provide new members with first duty assignments during their ____ period.

Back 44

Probationary

P77

Front 45

The ____ officer is usually responsible for managing the evaluation process during the probationary Period.

Back 45

Company officer

P78

Front 46

During the probationary period, first-___ supervisors provide guidance, while observing documenting, and evaluating the new members performance against established standards, policies, procedures, and practices.

Back 46

First-line

P78

Front 47

An ____ work environment occurs when employees in a workplace are subjected to a pattern of office of conduct or behaviors, such as sexual harassment, or hazing.

Back 47

Unfavorable

P79

Front 48

____ becomes unlawful where 1) enduring the offensive conduct, becomes a condition of continued employment, 2) the contact is severe or pervasive enough to create a work environment, that a reasonable person would consider intimidating, hostile, or abusive.

Back 48

Harassment

P80

Front 49

Company officers can use ______ sessions to assist personnel in selecting, appropriate, educational and promotional opportunities to reach their career or personal goals.

Back 49

Counseling

P81

Front 50

When behaviors warrant, Coach or ____ employees in order to reinforce proper habits, and or correct improper ones.

Back 50

Counsel

P82

Front 51

According to NFPA ___, the responsibility for formal performance evaluation rests with the level two fire officer, while in some organizations, the level one fire officer has this responsibility.

Back 51

NFPA 1021

P82

Front 52

Under military caregiver leave, employees are entitled to ___ work weeks during a ___ month. To care for a covered service member who are they serious injury or illness if the eligible employees the service members spouse, son, daughter, parent, or next of kin.

Back 52

26 work week

12-month period

P82

Front 53

All discipline should start with gathering ____ regarding the situation or behavior that appears to require a change.

Back 53

Information

P86

Front 54

Most SOP/SOGs include a general duty ____ that simply prohibit, actions or behaviors that are considered unprofessional or inappropriate.

Back 54

Claus

P87