Company Officer 6Th Ed Chapter 2

Front 1

Written standard operating procedures/standard operating guidelines (SOPs/SOGs) and rules and regulations are used to define organizational policy and describe behavioral and employee performance _______.

Back 1

Expectations

P25

Front 2

The majority of fire service agencies are responsible for fire prevention and public education concerning fire ______.

Back 2

Dangers

P26

Front 3

________ Structure is commonly used in the fire and emergency services, defined as having it uninterrupted series of steps or a chain of command.

Back 3

Scalar

P26

Front 4

______ personnell- those who deliver services to the public or external customers, typical functions, include fire, suppression, emergency, medical services, inspections, education, and investigations.

Back 4

Line personnel

P27

Front 5

______ personel - those who provide support to the line personnel and internal or external customers; typical functions are training, logistics, auxiliary organizations, and personnel administration.

Back 5

Staff personnel

P27

Front 6

_____ refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.

Back 6

Authority

P27

Front 7

There are two types of decision making models: _____ authority and ______ authority.

Back 7

Centralized authority

Decentralized authority

P27

Front 8

In ___ authority, one person makes the decisions.

In decentralized authority decision making is delegated to others.

Back 8

Centralized

P27

Front 9

_____ authority.

Decisions are made by one person at the top of the structure. This model works well in very small organizations, such as an individual fire company. In large organizations, the leaders span of control may be exceeded unless decision-making Authority is delegated.

Back 9

Centralized Authority

P27

Front 10

Accountability for decisions is almost always ______.

The organizations _____ delegates the authority to officers to make decisions and implement plans.

Back 10

Centralized

Chief

P28

Front 11

______ authority- decisions are made at a lower level with the effects of the decisions reported through structure.

Decision making authority should be delegated to the ____ level possible.

Back 11

Decentralized

Lowest

P28

Front 12

In a ______ model, decision making authority is limited to only those tasks over which personnel have been given authority.

Back 12

Decentralized

P28

Front 13

_______ of authority allows most matters to be handled expeditiously. Making decisions at lower levels in an organization frees upper management personnel to concentrate on other areas of responsibility.

Back 13

Decentralization

P28

Front 14

With decentralization of authority, _______ of effort may occur.

Back 14

Duplication

P28

Front 15

______ is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment.

Back 15

Delegation

P28

Front 16

Per the national wildland, coordinating group (NWCG) field operations guide, the three essential components of the leaders intent are:

_____- the objectives of the assignment

____- why the assignment needs done.

____- how the situation will look when assignment is successfully completed.

Back 16

Task

Purpose

End state

P29

Front 17

_____ __ _____ means that each person within an organization reports to one, and only one, designated authority.

Back 17

Unity of command

P29

Front 18

Organizations that employ ___ of command, provide adequate direction and accountability, creating a more productive and efficient work environment.

Back 18

Unity of command

P29

Front 19

____ __ ___ is the path of responsibility from the top of the organization to the bottom and vice versa.

Back 19

Chain of Command

P29

Front 20

With __ ___ ____ supervisors divide the work into specific job assignments without losing control.

When a subordinate sidesteps the immediate supervisor, and takes a problem to a higher officer, the unity of command is _____.

Back 20

Unity of command

Broken

P29

Front 21

______ can be destructive to organizational unity and cohesiveness.

Back 21

Sidestepping

P29

Front 22

_____ supervision is an organizational principle that allows workers to report to more than one supervisor. ______ supervision deviates from unity of command when personnel are assigned by their supervisor or a senior officer to perform duties that fall under the authority of another supervisor.

Back 22

Functional

Functional

P30

Front 23

_____ supervision is useful when the distinction between lime and staff functions becomes blurred.

Back 23

Functional

P30

Front 24

____ ___ ____ refers to the number of subordinates and or number of functions that one individual can effectively supervise.

The number varies with the situation, but somewhere between ____ and ____ is typically optimal .

Back 24

Span of Control

Three and Seven

P30

Front 25

The national incident management system/incident command system (NIMS/ICS) model is based on a span of control ratio of 1: __-__, one supervisor to three to seven subordinates or functions.

NIMS-ICS Suggests in optimum ratio of 1 to __.

Back 25

1: 3-7

1-5

P30

Front 26

In an optimal span of control, one supervisor has between ___ and ___ subordinates.

Back 26

3 and 7

P31

Front 27

Division of ___ consists of dividing large jobs into smaller tasks that are assigned to specific individuals.

Back 27

Division of Labor

P31

Front 28

Emergency service organizations are organized in divisions, such as emergency response services, community services, and internal services. Within each work assignment group, sub groups are assigned to complete specific _____.

Back 28

Tasks

P32

Front 29

Large jobs at incidents are broken into smaller tasks via ____ of labor.

Back 29

Division of labor

P32

Front 30

For the division of ____ principle to be effective, all positions within the organization must be clearly defined.

Back 30

Division of Labor

P32

Front 31

Most municipal fire and emergency services organizations follow an organizational structure that reflects the ______ government structure.

Back 31

Local

P33

Front 32

The second level in local government is normally the _____.

Fire ____, fire protection district, and regional fire authority are common names for firs en emergency service’s organizations that are not under the jurisdiction of a municipal, county, state/provincial, or federal government.

Back 32

County

Fire district

P34

Front 33

_____ areas lie outside of jurisdictions that taxpayers support or fund.

Back 33

Unserved areas

P35

Front 34

Generally, state/provincial, emergency fire suppression companies are organized for Forest, wildland, and urban _____ fires.

Back 34

Interface

P35

Front 35

The U.S. Fire Administration (USFA) provides training courses for all paid, volunteer, and combination/composite organizations through the ____ ______ ______ (NFA) , and the emergency management institution (EMI).

Back 35

National Fire Academy

P36

Front 36

The U.S government provides ____ training for both military and non military installations worldwide.

Back 36

ARFF

P36

Front 37

The U.S. Fire Administration (USFA) provides training courses for all paid, volunteer, and combination/composite organizations through the ____ ______ ______ (NFA) , and the emergency management institution (EMI).

Back 37

National Fire Academy

P36

Front 38

The U.S government provides ____ training for both military and non military installations worldwide.

Back 38

ARFF

P36

Front 39

There are ___ federally recognized Native American tribal governments within the US.

Back 39

573

P37

Front 40

The U.S. Fire Administration (USFA) provides training courses for all paid, volunteer, and combination/composite organizations through the ____ ______ ______ (NFA) , and the emergency management institution (EMI).

Back 40

National Fire Academy

P36

Front 41

The U.S government provides ____ training for both military and non military installations worldwide.

Back 41

ARFF

P36

Front 42

There are ___ federally recognized Native American tribal governments within the US.

Back 42

573

P37

Front 43

The ________________ (BIA) trains, equips, and funds fire and emergency services organizations.

Back 43

U.S. Bureau of Indian Affairs

P37

Front 44

Many commercial facilities, such as oil refineries, chemical processing plants, research, facilities, Marine Port facilities in airports, (both public and private) maintain industrial Fire _______ or other emergency response teams

Back 44

Brigades

P38

Front 45

NFPA ____ “Standard on facility, fire brigades”

NFPA ____ “Standard for facility fire brigade member professional qualifications.”

Back 45

NFPA 600

NFPA 1081

P38

Front 46

Funding for nonprofit fire and emergency services organizations may come from donations, fundraisers, subscriptions, contracts, or grants, and must meet the requirements of the US tax code for _____(_)(_) organizations.

Back 46

501 (c)(3)

P38

Front 47

Fire and emergency services organizations can be categorized by how they are_____.

Back 47

Staffed.

P39

Front 48

Volunteer firefighters staff, approximately ____% of fire and emergency services organizations.

Back 48

70%

P39

Front 49

Mutual aid, automatic gate, and additional resources agreements are _______ agreements between multiple jurisdictions and organizations, both public and private.

Back 49

Reciprocal

P41

Front 50

Additional resource agreements are similar to ____ __, except that payment, such as per response, or an annual fee, rather than reciprocal aid is made by one organization to the other.

Back 50

Mutual aid

P42

Front 51

______ recourses

Assistance from agencies, industries, or fire departments that are not part of the agency, having jurisdiction over the incident.

Back 51

Additional recourses

P42

Front 52

______- relates to the empowered to duties of an official to perform certain tasks. In the case of a fire inspector, the level of an inspectors authority is commensurate with the enforcement obligations of the governing body.

Back 52

Authority

P42

Front 53

_____ aid-written agreement between two or more agencies to automatically dispatch predetermined resources to Amy fire or other emergency reported in the geographical area covered by the agreement. These areas are generally located near jurisdictional boundaries or in jurisdictional “islands”.

Back 53

Automatic aid

P42

Front 54

_____ firefighter

Person whose primary employment is as a fire fighter within the department .

Back 54

Career firefighter

P42

Front 55

____ __ _____- order of rank in authority in the fire and emergency services.

Back 55

Chain of command

P42

Front 56

_____- political subdivision of a state province or territory for administrative purposes in public safety. Also known as a Parish.

Back 56

County

P42.

Front 57

National level of government, such as the US and Canada.

Back 57

Federal

P42

Front 58

_____- designated geographical area we’re fire protection is provided usually through a supporting tax or an area where fire prevention codes are enforced.

Back 58

Fire district

P42

Front 59

_____ supervision

-organizational principle that allows workers to report to more than one supervisor without violating the unity of command principal; workers report to their primary supervisor for most of their activities, but report to a second supervisor for activities that relate to an assigned function, only, and both supervisors coordinate closely.

Back 59

Functional Supervision

P43

Front 60

_____ supervision

-organizational principle that allows workers to report to more than one supervisor without violating the unity of command principal; workers report to their primary supervisor for most of their activities, but report to a second supervisor for activities that relate to an assigned function, only, and both supervisors coordinate closely.

Back 60

Functional Supervision

P43

Front 61

Functional division of the lowest level of local government.

Back 61

Municipal

P43

Front 62

_____ supervision

-organizational principle that allows workers to report to more than one supervisor without violating the unity of command principal; workers report to their primary supervisor for most of their activities, but report to a second supervisor for activities that relate to an assigned function, only, and both supervisors coordinate closely.

Back 62

Functional Supervision

P43

Front 63

Functional supervision of the lowest level of local government.

Back 63

Municipal

P43

Front 64

_____ Aid - reciprocal assistance from one fire and emergency services agency to another, during an emergency, based upon a prearranged agreement; generally made up on the request of the receiving agency.

Back 64

Mutual Aid

P43

Front 65

_____ ___ _____ personnel - person who responds to fires and emergencies and his paid for the responses they make on a response to response basis.

Back 65

Paid-on-call

P43

Front 66

“ the process of going around a link in the chain of command to deal with an issue.”

Back 66

Sidestepping

P43

Front 67

____ _____ ____ -notifying one supervisor that one wishes to take an issue to the supervisors supervisor.

Back 67

Skip level notification

P43

Front 68

____ _____ ____ -notifying one supervisor that one wishes to take an issue to the supervisor supervisor.

Back 68

Skip level notification

P43

Front 69

_____/____ Territory occupied by one of the constituent administrative districts of a nation whose rights are defined by a constitution.

Back 69

State/Provincial

P43

Front 70

____ _____ ____ -notifying one supervisor that one wishes to take an issue to the supervisor supervisor.

Back 70

Skip level notification

P43

Front 71

_____/____ Territory occupied by one of the constituent administrative districts of a nation whose rights are defined by a constitution.

Back 71

State/Provincial

P43

Front 72

_____ :Term that describes the government structure of Native American and Aboriginal Peoples of North America (also known as First Nations, Aboriginals, Inuit, and Metis).

Back 72

Tribal

43

Front 73

Direct communication at lower levels allows for quicker actions and reactions. Within this scaler structure, certain decision making authority is delegated to lower levels, and communication is enhanced. Information is generally _____ for decision making.

Back 73

Centralized

P26

Front 74

Concerns about delegating tasks can be alleviated through a _____ program, that builds knowledge, skills, abilities, and trust.

Back 74

Training

P28

Front 75

With ___ __ __, surpervisors divide the work into specific job assignments without losing control.

Back 75

Unity of command

P29

Front 76

When staffing is limited, ____-training allows personnel to fill various roles and positions needed.

Back 76

Cross training

P32

Front 77

Paid on call firefighters are generally paid with an __ wage or a set fee per response.

Back 77

Hourly

P40

Front 78

Paid on call firefighters are generally paid with an __ wage or a set fee per response.

Back 78

Hourly

P40

Front 79

Aid agreements should be considered ____; reviewed by the legal departments of all affected organizations; and approved by the governing bodies of the affected organization.

Back 79

Contracts

P41

Front 80

____ standards Express the level of conduct all members of society are expected to follow.

Back 80

Ethical standards

P52