Montgomery's Building Supply Center Summary

McCoy’s Building Supply Centers is one of the nation’s largest family owned and managed building supply companies, which serves 10 million customers a year in small and medium-sized cities. This company acquires and sells the finest-quality products by providing quality services to customers. Furthermore, McCoy has a strong religious belief with a commitment to their employees and local communities. The executives believe in putting their feet into action, not just talk. Likewise, Chick-fil-a, a fast food chain, is also a leader displaying their values. With inexpensive franchise fees and respect for their employees and customers, this restaurant franchise puts people before making a buck. Both of these companies exhibit a six day work week …show more content…
These companies do not let their employees perceive iniquity, a sense of being under or over-rewarded in comparison to others. They show fair and equal practices. For example, they let all of their employees to rest on the Sabbath day for their hard work. Furthermore, they give back to their communities in which they serve, giving their customer base a sense of pride in purchasing their products.
McCoy focuses their attention on customer service issues by allowing their managers to become a part of a team to discuss new products and solve problems within operational activities. This creates a self-fulfilling prophecy and allows social learning to occur. The individual employees can create solutions and learn off of each other’s strengths and weaknesses. Since the company rarely promotes from outside the organization, the employees have a need for achievement. They have a desire to do better and master complex …show more content…
First, these companies founded their companies with their beliefs and values. It would be hard for this new leader to motivate their employees to focus on customer service and get their market area to understand their changes. Secondly, the McCoy and Chick-fil-a firms have higher profits than their competitors, who are open on Sundays. For this new leader, the loss in sales on Sundays might make them change their mind. The time to make the transition might take to long for the benefits to pull through. Thirdly, the new leader might have to set up programs to reward their employees for working beyond the call of duty. In conclusion, McCoy and Chick-fil-a lead by example and stick to their beliefs, which may be hard for other firms to