Six Sigma Quality And Customer Relationship Management Case Study

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As we know that, HRM is a department that distribute the right number and right person in to a firm in right time to continue the operation. So, HRM has act a fat part in a department. It can help a firm to provide the information and tools to help a firm to attract more employees into the firm.
Nowadays, most of the students will started to find a job after they finished their study in university. So the HRM department will play their role in hiring the new employee. Using a Six-Sigma quality and customer relationship management (CRM) is a best way to hiring employees.
Thus, just hiring a proper number of employee into a firm are not enough to ensure whether the employees are suitable for the job. It is also important to see the next step,
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2) Allow a key task to be filled with a non-top performer.
3) Failed to identify a company's "mission critical" position, and then did not focus on these key positions (10% of all jobs).
4) Allow top performers to have a "mediocre manager".
5) Allow low percentage of all employees' wages at risk (less than 20%) depending on
…show more content…
A resume and a background check will tell you what they did yesterday; a behavioural interview will assess how a potential employee thinks and makes a decision in the future. This type of question might be, "what would you do if you had to run a management order that you didn't agree with?"
The HRM department also can define the overall job requirements for each position. Beyond a focus on skills and education. The candidate's attitude and character are key factors for long-term success. A simple approach is to benchmark the past and present employees who have a good performance in the position to see the characteristics and attributes they have.
Develop new recruitment plan to guide the successful candidates also can adopt by HRM department. Usually, managers say they don't have time. Such a program actually takes less time than the result of dealing with the wrong person. Show them your facilities, introduce them to other staff, and explain how the company works. Some organizations do this even before they offer

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