Strengths:
Anna greets the client in a polite and a professional tone.
She provides an ARP to acknowledge the client's concerns. From here, she does a good job providing the website and ensuring the client is at the correct web to input the information.
She informs the client the distinction between the loan difference between QL and Charles Schwab. She politely offers to send the client a link to help her get into the website and she is sure to verify the client's email address.
She is sure to inquire if the client has any further questions or concerns and the call ends politely.
Anna greets the client in a polite and a professional tone.
She provides an ARP to acknowledge the client's concerns. From here, she does a good job providing the website and ensuring the client is at the correct web to input the information.
She informs the client the distinction between the loan difference between QL and Charles Schwab. She politely offers to send the client a link to help her get into the website and she is sure to verify the client's email address.
She is sure to inquire if the client has any further questions or concerns and the call ends politely.