Aiesha leads with who she is and why she is calling, prior to explaining her role. Aiesha asks the client if she has a brief moment to speak.
(00:44) Aiesha explains to the client why the funds have not disburse as of yet, lets the client know that loan will fund on Tuesday.
(1:46) Assures the client everything is ready to go by Tuesday.
(3:06) Aiesha is understanding of the client's concerns, lets the client know that we don't want her to be out of the loop.
(3:36) Aiesha lets the client know that she will be following up with her disbursement team and confirms the client's email address.
(00:44) Aiesha explains to the client why the funds have not disburse as of yet, lets the client know that loan will fund on Tuesday.
(1:46) Assures the client everything is ready to go by Tuesday.
(3:06) Aiesha is understanding of the client's concerns, lets the client know that we don't want her to be out of the loop.
(3:36) Aiesha lets the client know that she will be following up with her disbursement team and confirms the client's email address.