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Strengths And Weaknesses Of The 'Third Party Agent'

Strengths And Weaknesses Of The 'Third Party Agent'

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Strengths:

Kari greets the 3rd party politely and does a good job recapping the issue and from there setting the correct expectations regarding its disbursement.

Inch:

Ownership- (0:45-3:59) During this time Kari avoids taking the call promptly and keeps the 3rd party agent, waiting on the line. Whether it's a direct or indirect client of ours waiting on the line, we should be sure to take the call promptly for efficiency purposes and it shows we value their time.

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