Geneese leads with introducing herself, prior to asking if it's a good time to speak.
(00:42) Geneese is understanding of the client's concerns when her numbers have changed again, lets the client know that she is going to take a look to see what has changed.
(1:59) Geneese acknowledges that two things have changed with the loan, one is the loan amount and points out the interest rate has changed.
(2:45) Geneese lets the client know what her finds are with the research.
(3:09) Geneese lets the client know that she will refund the deposit since she did tell us on Feb. 2nd she was not wanting to move forward and the appraisal was not schedule.
(3:31) Geneese lets the client know that she would like to have the SC on the line to see
(00:42) Geneese is understanding of the client's concerns when her numbers have changed again, lets the client know that she is going to take a look to see what has changed.
(1:59) Geneese acknowledges that two things have changed with the loan, one is the loan amount and points out the interest rate has changed.
(2:45) Geneese lets the client know what her finds are with the research.
(3:09) Geneese lets the client know that she will refund the deposit since she did tell us on Feb. 2nd she was not wanting to move forward and the appraisal was not schedule.
(3:31) Geneese lets the client know that she would like to have the SC on the line to see