Angie greets the client politely, acknowledging the telephone conversation with the client regarding their concerns about the flood insurance.
She explains the flood insurance was not showing paid and that the flood insurance is scheduled out of pocket and she contact the flood insurance agent.
The email is polite and professionally formatted.
Inches:
Grammar- He explained that the "receipt" I was showing was not an actual receipt to show ( a ) payment, rather a "place marker" if you will to ( omit " to) show that you would be sending payment.
Spelling- She confirmed that they only showed your home owners( homeowners) insurance to be paid by Quicken Loans, not the flood