Robert leads with introducing himself and lets the client know that he has good news, prior to asking if it's a good time to talk.
(00:29) Robert lets the client know that he touched base with SunTrust and that the lien release is on it's way and that is all we need.
(1:21) Robert breaks down the loan cost to the client, foreshadows what he can do regarding the interest rate and the cost of the loan.
(2:00) Lets the client know that we can eat an extra 1K off the loan cost.
(2:26) Robert acknowledges that the cost is more than the other lender and understands the client's concerns.
(3:15) Robert lets the client know that he did go to bat for him.
(4:23) Lets the client know how lenders are able to cut cost by transferring the servicing
(00:29) Robert lets the client know that he touched base with SunTrust and that the lien release is on it's way and that is all we need.
(1:21) Robert breaks down the loan cost to the client, foreshadows what he can do regarding the interest rate and the cost of the loan.
(2:00) Lets the client know that we can eat an extra 1K off the loan cost.
(2:26) Robert acknowledges that the cost is more than the other lender and understands the client's concerns.
(3:15) Robert lets the client know that he did go to bat for him.
(4:23) Lets the client know how lenders are able to cut cost by transferring the servicing