Strengths:
Bria greets the client in a polite and a professional tone.
After verifying the email address, She sets the expectations that a registration email has been sent. She foreshadows that the message may go into the junk/ spam folder.
Bria is very helpful to ensure MSQ is able to access the account prior to letting her off the line.
The call ends on a polite note.
Inch:
Word choice- " Soc" We should refrain from using this abbreviated version of social security number. We want to use the full term " Social Security number" or " social" as they have a more professional and refined
Bria greets the client in a polite and a professional tone.
After verifying the email address, She sets the expectations that a registration email has been sent. She foreshadows that the message may go into the junk/ spam folder.
Bria is very helpful to ensure MSQ is able to access the account prior to letting her off the line.
The call ends on a polite note.
Inch:
Word choice- " Soc" We should refrain from using this abbreviated version of social security number. We want to use the full term " Social Security number" or " social" as they have a more professional and refined