Leadership and management is vital for crown hotel to deliver quality services and stay competitively advantage in market. Although leadership and management similar in some aspect but both are differentiated by skills, outlook and behaviours. Manager are assigned to do task and believe they achieved the desired goal via man power organizing, planning, controlling, problem solving and budgeting. In other hand, leaders inspire and motive employees by setting direction and align employee towards it. To sum up, manager is someone rational and persistent, leaders who is passion and creativity.
