1. Inappropriate body language: I choose to avoid displaying an inappropriate or negative body language because it portrays a different meaning to patients. It could mean that one does not have their interest at heart which may lead to lack of trust with the patient. This is because a greater part of communication actually involves body language and the healthcare field is all about trust between the patient and the providers. This will help me send the correct message to make the patient comfortable so they can confine in me.
2. Using the term ‘I understand’: This is a good term used