The incentive programs will directly affect other departments and the organization positively. The attendance incentive program will hopefully decrease the amount of unscheduled absences. As each credit associate has a specific account base, customer service and sales representatives are accustomed to contact certain credit reps assigned to their account. When a credit associate is scheduled off, an out of office is set on their email and their voicemail explaining who to contact in their absence. If the credit associate is not scheduled off, there is no direction on who to contact for assistance, and questions will go unanswered for an extended amount of time. This is a complaint I hear the most by other departments. The DSO incentive
