Joan Jackson is the president of Superior Software Services, and she is deciding after careful consideration to change the time off policies for the company. With this change Mrs. Jackson is hoping to reduce the unscheduled time off that has recently affected areas of the company. With more and more employees calling off, Mrs. Jackson is concerned that these unscheduled absences will cause delay in meeting customer deadlines (Martocchio, 2013). By implementing a new policy that will replace sick/vacation time with a paid time off (PTO) bank, Mrs. Jackson is hoping that the PTO’s would help eliminate employees calling off work due to reasons besides being ill or vacation times. With the PTO plan, employees can schedule ahead of time their vacation,
