Earning Trust: RATING = 2
Jackie, you express yourself in an open and honest manner. You consistently promote a supportive culture to your fellow team members through your display of empathy and active listening when they present their challenges and concerns. Moreover, you effectively use candor to keep customers aware of potential status changes. During team meetings, you actively participate and share your ideas and thoughts with other collectors.
Customer Orientation: RATING= 2
Jackie, you communicate with both your internal and external customers politely and professionally which fosters positive relationships. You identify the best method to reach your customers, which enhances your effectiveness and overall impact. You effectively …show more content…
You are always eager to assist customers and the field with their questions. You exhibit a commitment to develop a team environment through your daily communication with store and sales representatives. In addition, you try to work in concert with credit personnel, collection management and the sales team to achieve the goals of the team. You follow credit guidelines at appropriate times. You maintain a goal to provide optimum customer service with not only your portfolio of the business but also within the …show more content…
In addition, you exhibit a very thorough approach to your job responsibilities. You plan and organize your time effectively to fulfill your collection responsibilities. Your attention to detail and analysis of account situations allows you to provide direct and effective feedback. You consistently meet the demands of credit and collection management’s daily priorities, adhere to the due diligence guidelines, and complete the Potential Lock Out and Bad Debt lists. However, you must remain cognizant of the impact account situations have on your daily
Jackie, you express yourself in an open and honest manner. You consistently promote a supportive culture to your fellow team members through your display of empathy and active listening when they present their challenges and concerns. Moreover, you effectively use candor to keep customers aware of potential status changes. During team meetings, you actively participate and share your ideas and thoughts with other collectors.
Customer Orientation: RATING= 2
Jackie, you communicate with both your internal and external customers politely and professionally which fosters positive relationships. You identify the best method to reach your customers, which enhances your effectiveness and overall impact. You effectively …show more content…
You are always eager to assist customers and the field with their questions. You exhibit a commitment to develop a team environment through your daily communication with store and sales representatives. In addition, you try to work in concert with credit personnel, collection management and the sales team to achieve the goals of the team. You follow credit guidelines at appropriate times. You maintain a goal to provide optimum customer service with not only your portfolio of the business but also within the …show more content…
In addition, you exhibit a very thorough approach to your job responsibilities. You plan and organize your time effectively to fulfill your collection responsibilities. Your attention to detail and analysis of account situations allows you to provide direct and effective feedback. You consistently meet the demands of credit and collection management’s daily priorities, adhere to the due diligence guidelines, and complete the Potential Lock Out and Bad Debt lists. However, you must remain cognizant of the impact account situations have on your daily