Keep up to date with the ongoing training.
Book my staff any additional/relevant training courses as and when they require them. I then set my goals/plan out. Part of my development as a Care Team Leader is also gaining my level 5 qualification. This expands on my NVQ level 3 and can only benefit me and the business in the long term.
What is my goal?
What do I need to do?
What resources do I need?
Who can help me?
What is my timescale?
Read up and understand all essential standards set out by CQC Read ‘guidance of compliance – Essential standards of quality and …show more content…
This comes in many different ways. For example;
• From my staff – they have a very good working knowledge of the care sector and often make suggestions on how things can work better with ways in which we look after our service users. Suggestions on what did not work for them and how we can help make their lives more fulfilled
• CQC – They visit our establishment for their checks and they can advise how we can improve our service. Not because we are necessarily doing something wrong but because they can advise on a better way.
• From customers family and friends – These are the people that know the customers the best and although we as an organisation may do things one way they can advise that this may work a different way for their loved ones. I need to learn to use my reflective practice to adapt and learn new ways.
Some of the outcomes in using reflective practice may include making changes to my personal opinions or attitudes, undertaking further training to learn new ways of working or to understand a topic better, listening and seeking advice and help form external sources, colleagues etc, also learning from my own mistakes.
4.4 Evaluate how practice has been improved