Conflict And Conflict: The Importance Of Conflict Management
According To Christopher Moore (1996), conflict managers must be competent in two realms, conceptual and skill competence to handle problems effectively. However, in order for managers to resolve conflict and enhance employee performance, when dealing with stressful circumstances, an individual must be aware of the reasons for disagreements and the strategies available to manage the issues or concerns. Also, understanding the importance of communication and conflict theory, and a working repertoire of conflict management skills, by actively listening and asking questions, ultimately enhances skill competence. Conflicts have to be dealt with effectively to maintain a civil work environment, whereas a concern for people and organizational productivity is the goal. Administrators must be assertive and equipped with various approaches to address conflict confidently. Rahim (2002) characterizes conflict management styles using the table …show more content…
Avoiding The avoiding conflict management style denotes the failure of a party to satisfy the self-concerns and the concerns of others.
*this approach not recommended
Dominating In the dominating style, one party goes all out in order to satisfy the self-concerns and objectives; as a result ignores the concerns and expectations of the other party.
Obliging The obliging style is characterized by the attempts that a party makes to minimize the differences and to focus the commonalities in order to satisfy other party.
Compromising Compromising style is associated with reaching a mutually acceptable decision; both parties give-up something for another group or individual.
*recommended as a