Company Profile Of Amazon Company Essay

729 Words Sep 14th, 2015 3 Pages
Nancy Magallon

Course: Customer Service


Company Profile

Part II:

Amazon offers a range of products and service through its website.The company offers programs that enable the seller to sell their products and fulfill orders through the website and the seller website.Amazon launched on the web in 1995.There consider a innovator in online retailing.In 1997 the company goes public and becomes the first retailer to assure one million customers.Amazon expanded in 1998 by joining the online music and video business. This companies are obtain in the United Kingdom and Germany. By 1999 to offer the biggest selection of books, toys, electronic, tools, and hardware.Throughout a third party agreement they sell products from well known retailer such target, Toy r us and much more.Amazon has been a big threat to the market but they put investors to rest when they secured their first net profit during their fourth quarter on 2001.Amazon mission statement is “Our vision is to be earth 's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online.”

Amazon customer service policy is to provide customers with high quality service and being responsive to their concerns. They expect third-party sellers that are using Amazon Payments to provide the same level of service and responsiveness and to comply with this…

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