Publix Customer Service Case Study

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There was a time when going to a grocery store was pleasure there was always someone at the door to greet the customers, there were employees in the aisle and even baggers pushing the customer’s carts to their cars. In today’s world, this isn’t common anymore, but there is one grocery store still know for this customer service “Publix.” This supermarket was founded in 1930 in Florida by George Jenkins. But it’s known to be an 85-year old employee-owned company in order to contain a shareholder the “staffers who have put it 1,000 work hours and a year of employment receive an additional 8.5% of their total pay in the form of Publix stock” (par. 6.) Mr. Jenkins was the CEO till passing away in 1996 and the company was passed to his son Howard

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