Communication: Beneficial And Detrimental To Therapeutic Listening

Communication is a crucial element in nursing and is essential for successful outcomes for our patients. It is important to utilize therapeutic listening techniques to enhance the patient’s comfort, safety, and trust. Nonverbal behaviors can be both beneficial and detrimental to therapeutic listening. Body posture, eye contact, facial expressions, and touch can be used to gain useful information about the patient but is often difficult to control. Nonverbal behavior can be affected by personal values and beliefs, fatigue, lack of time, and emotions.
By using positive aspects of body posture, eye contact, facial expressions, and touch such as bring your face to the same level as your patient, having a relaxed, open posture, using eye contact