The Importance Of Listening

Improved Essays
From time to time in our lives we have all been clients of one service or another. We might be clients of a solicitor, or of an insurance agent. We might be clients of an advice service, for example, because we are in debt or because of relationship difficulties. Most of us have had the experience of being clients of a doctor, although we are then called patients.
A service user might feel shy, nervous, hurt, angry, worthless, or insulted. As a service user, we would like to have felt: confident, assertive, valued, respected. No one is ever at their best when they need assistance of some sort, or when they are feeling low. In this position we enter a power relationship, where one person has something to give which we need, whether that be
…show more content…
This quality or skill of being able to listen is the basis for much else that service users value. It makes them feel that they are valued, that their viewpoint has merit. It is the starting point for an approach to practice based on ‘co-production’ – the social worker working with the service user to find out what will help – the basis for all good practice. When they talk of social workers listening, service users also emphasise the sense of not being judged. The social worker is both well informed and anti-discriminatory. Listening is much more than a passive quality. It is the starting point for an empowering approach to practice. Also If people are listened to and recognised for their positive qualities and abilities, they may also be in a position to make decisions for themselves. If advisers or doctors respect people, they are more likely to work in a way that does not take away their right to self-determination. They are likely to work in partnership and in ways that empower …show more content…
It is seen as the crucial starting point for getting help and support on equal terms; for working with rather than on people. Service users talk of relationships based on warmth, empathy reliability and respect. It is the antithesis of form-filling approaches to assessment, which reduce the contact between service users and practitioners to a formulaic and bureaucratic contact. It is not surprising that service users sometimes talk of social work practitioners as ‘friends’, not because they confuse the professional relationship they have with them with an informal one, but because they associate it with all the best qualities they hope for from a trusted

Related Documents

  • Improved Essays

    This new communication could be the determinant factor towards providing the essential services the client needs. By behaving in a modest manner I will uphold the client’s self-worth and dignity, without compromising my professional values. A second important ethical value of the social work profession is respecting the dignity and social worth of each person. Humility is the most essential tool to promote human dignity, because it helps you treat each individual with care and respect regardless of their individual circumstances. Using this strength during professional practice means that my client welfare is going to be the most important factor within our professional relationship.…

    • 1794 Words
    • 8 Pages
    Improved Essays
  • Improved Essays

    Does Money Buy Happiness

    • 1103 Words
    • 5 Pages

    As the research states, “Taken together, these two studies suggest that helping others is beneficial because it fulfills basic human needs and that altruism may be especially important for strengthening our relationship and connecting us with others.” In a way, not only does helping others benefit out own basic need, but it also helps improve our own social connections with others. We are able to find happiness within ourselves because we will feel great in doing an act of kindness to others. It's not always about receiving from others, it's more important in how much we give because we are able to show the compassion and the happiness we have to help one another. The more we give, the more we gain and that’s the purpose of a meaningful life, which also includes happiness. By building connections it creates that happiness in peoples lives and by helping people we will have…

    • 1103 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The first quality that I think is critical in being an effective social worker is empathy. I think to care, and understand the needs of clients, empathy is essential. The second quality is the motivation to help clients with support and guidance. For instance, this involves participating in self-care to better serve clients. I also think that this consists of not giving up on a client, and staying proactive in helping the client change his or her behavior.…

    • 704 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Importance Of Resilience

    • 1467 Words
    • 6 Pages

    Positive self-affirmations enhance positive thinking and self-respect. This will not only affect your psyche positively, but also, through repetition it will raise your awareness of it. Peer coaching is another tool which can help build resilience. It involves creating a collaborative and reciprocal relationship with a colleague in order to develop reflective practice, self-awareness and problem-solving skills, and reflect on performance through feedback. Another good way to combat stress and build resilience is mindfulness.…

    • 1467 Words
    • 6 Pages
    Improved Essays
  • Decent Essays

    Importance Of Respect

    • 281 Words
    • 2 Pages

    Respect is important because it shows you value other people around you, and people you may come in contact with. If you respect other people, other people will respect you back. Respect also falls in line with the saying ‘Treat people how you want to be treated.’ Being respectful to other people will make you feel better about yourself, can improve friendships and it's a proven fact that more people will like you. You never know what is happening in someone else's life. You will never truly understand what someone’s life is like until you walk in…

    • 281 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    Empathy involves listening objectively to the needs of other people in a group and exercising emotional intelligence. Empathy should not be mistaken for sympathy. While sympathy involves making the other person feel better, empathy takes into consideration other compounding factors to a situation. The trait helps to build trust with followers which in turn strengthens relationships and improves productivity. Leaders who truly listen to varied opinions and enable followers to forge forward toward solutions without controlling them are influential and can command commitment easily.…

    • 572 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    A moral person will demonstrate traits such as honesty, integrity and trustworthiness. Managers should be seen doing the right thing such as showing concern for people, treating individuals with dignity and living a personally moral life for a solid reputation. They also have to make decisions based on his values, fairness and care and concern for the society. Perceived fairness is especially essential for the building of a social exchange relationship (Konovsky & Pugh, 1994), mostly in the context of a leader–employee relationship (Pillai, Schriesheim, & Williams, 1999). When employees believe that they are treated fairly, they are encouraged to contribute more of themselves in support of their organization.…

    • 1969 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    Volunteering is a way of helping others. It is giving a person's time and ability to help someone who may be in need of help. Not only does volunteering help others, but what others may not know is that it can be helpful to themselves. It is a great way for someone to interact with others in his/her community. It gives someone the time to his/herself while also creating bonds when he or she are doing the greater good.…

    • 1071 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Rosch Mindfulness

    • 824 Words
    • 4 Pages

    (Scandura,1994). By being mindful when interacting with other people miscommunication can be avoided and positive relationships can be formed. Wachs & Cordova (2007) state that mindfulness allows relating to others to be skillful, and also it is associated with the improvement of interpersonal relationships. Since workplace relationships are one of the factors that impact an employee’s well-being, it is important to promote pleasant and positive…

    • 824 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    While being conscientiousness will be organized. Emotionality depending on positive or negative can benefit the company if employees cared and were Intune to their feelings. Whereas extraversion relates to how well an employee can relate to others and preform to higher standards in their work environment. Last but not least is openness and refers to an employee’s willingness to accept new ideas. All of these traits have the ability to improve employees if they are on the positive…

    • 1109 Words
    • 5 Pages
    Improved Essays